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Help Desk Analyst - Fluent in French

Job Description

HELP DESK ANALYST - FLUENT IN FRENCH
TAMPA, FL
Flexibility for work hours (Shifts 7AM thru 7PM Monday - Friday).

Project Description:
  • Provide Level 1 support for databases, software & devices.

Required Skills:
  • Excellent Customer Service skills.
  • Excellent understanding of Help Desk Operations; including tools (call tracking systems, ACD) processes and methodologies.
  • Certified in 1 or more of the following A+ MCP (Microsoft Certified Pro) Win7 or above.
  • Two year business/technical degree or equivalent work experience for Jr/Intermediate.
  • Two years of prior related work experience in a technical support environment.
  • Two years' experience working directly with the public in a service capacity.
  • Windows Family Operating systems (Win7 & Win10).
  • Email and Calendar Systems.
  • VPN Remote connectivity.
  • Basic Network connectivity troubleshooting skills.
  • Basic Service Now or Remedy Help Desk Support tool and processes.
  • Able to follow Basic ITIL knowledge Base.
  • Customer Service Phone training able to apply customer empathy.
  • Web based applications.
  • Handles problems that are complex, unknown and new with confidence.
  • Multitasks by thinking, typing, troubleshooting and talking effectively.
  • Ability to apply active listening.
  • Demonstrated ability to work individually or within a team environment.
  • Strong analytical skills and demonstrated ability to troubleshoot.
  • Ability to explain technical information to non-technical clients.
  • Strong verbal and written communication skills.
  • Demonstrated ability to learn new skills and apply the knowledge.
  • Laptop, iPad, mobile phone and peripheral hardware configurations.
  • Additional Languages a PLUS (Spanish, Portuguese, French).
  • Network+ a plus but not required.

This 6+ month position starts ASAP.

Please E-MAIL your resume (attachment to email) with rate and availability to Purvi: purvi@alphaconsulting.com

ALPHA'S REQUIREMENT #19-01255
MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE

#ZR

Job Requirements

 

Job Snapshot

Location US-FL-Tampa
Employment Type Contractor
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical
Apply

Company Overview

Alpha Consulting

Alpha Consulting Corporation is a privately owned staffing firm in East Brunswick, NJ. Alpha has staffed IT positions for major companies in the pharmaceutical industry since 1994. Alpha's experienced recruiters, account managers, and support staff have a combined 75+ years of placement experience and focus on finding a strong match between assignment and consultant. Alpha offers direct deposit, a comprehensive medical plan, and a 401K plan. We hope to help you find your next opportunity soon! Learn More

Contact Information

US-FL-Tampa
Purvi Joshi
Snapshot
Alpha Consulting
Company:
US-FL-Tampa
Location:
Contractor
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

HELP DESK ANALYST - FLUENT IN FRENCH
TAMPA, FL
Flexibility for work hours (Shifts 7AM thru 7PM Monday - Friday).

Project Description:
  • Provide Level 1 support for databases, software & devices.

Required Skills:
  • Excellent Customer Service skills.
  • Excellent understanding of Help Desk Operations; including tools (call tracking systems, ACD) processes and methodologies.
  • Certified in 1 or more of the following A+ MCP (Microsoft Certified Pro) Win7 or above.
  • Two year business/technical degree or equivalent work experience for Jr/Intermediate.
  • Two years of prior related work experience in a technical support environment.
  • Two years' experience working directly with the public in a service capacity.
  • Windows Family Operating systems (Win7 & Win10).
  • Email and Calendar Systems.
  • VPN Remote connectivity.
  • Basic Network connectivity troubleshooting skills.
  • Basic Service Now or Remedy Help Desk Support tool and processes.
  • Able to follow Basic ITIL knowledge Base.
  • Customer Service Phone training able to apply customer empathy.
  • Web based applications.
  • Handles problems that are complex, unknown and new with confidence.
  • Multitasks by thinking, typing, troubleshooting and talking effectively.
  • Ability to apply active listening.
  • Demonstrated ability to work individually or within a team environment.
  • Strong analytical skills and demonstrated ability to troubleshoot.
  • Ability to explain technical information to non-technical clients.
  • Strong verbal and written communication skills.
  • Demonstrated ability to learn new skills and apply the knowledge.
  • Laptop, iPad, mobile phone and peripheral hardware configurations.
  • Additional Languages a PLUS (Spanish, Portuguese, French).
  • Network+ a plus but not required.

This 6+ month position starts ASAP.

Please E-MAIL your resume (attachment to email) with rate and availability to Purvi: purvi@alphaconsulting.com

ALPHA'S REQUIREMENT #19-01255
MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE

#ZR

Job Requirements

 
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Help Desk Analyst - Fluent in French Apply now