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Help Desk Analyst I

Job Description

Ref ID: 01070-0011028621

Classification: Help Desk/Tech Support I

Compensation: $19.95 to $23.10 per hour

There is an opening for a Help Desk Analyst through Robert Half Technology. You will excel at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have a number of opportunities to make a positive impact on the department and the broader organization. This Help Desk Analyst role is located in the Naples, Florida area and is a long-term temporary-to-full-time opportunity. What you get to do every day - Manage correspondences on technical help tickets submitted via phone, email, and walk-ups - Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally - Diagnose recurring technical issues and implement solutions to address the root of the problems - Independently investigate and implement solutions to technical issues

Job Requirements

- Customer service experience - Knowledge of PC desktop/workstations - Working knowledge of user administration and bug fixing in a client server environment - Experience installing and configuring operating systems, networked and local printers, and business applications - Good understanding of IT support ticketing systems - Ability to recognize, evaluate, and resolve problems effectively - Basic networking concepts

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Job Snapshot

Location US-FL-Naples
Employment Type Contractor
Pay Type Hour
Pay Rate $19.95 - $23.10 /Hour
Store Type Engineering & Aerospace, IT & Technical, Creative & Design
Apply

Company Overview

Robert Half Technology

With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Learn More

Contact Information

US-FL-Naples
Recruiter
813-301-8942
813-301-8973
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Snapshot
Robert Half Technology
Company:
US-FL-Naples
Location:
Contractor
Employment Type:
Hour
Pay Type:
$19.95 - $23.10 /Hour
Pay Rate:
Engineering & Aerospace, IT & Technical, Creative & Design
Store Type:

Job Description

Ref ID: 01070-0011028621

Classification: Help Desk/Tech Support I

Compensation: $19.95 to $23.10 per hour

There is an opening for a Help Desk Analyst through Robert Half Technology. You will excel at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have a number of opportunities to make a positive impact on the department and the broader organization. This Help Desk Analyst role is located in the Naples, Florida area and is a long-term temporary-to-full-time opportunity. What you get to do every day - Manage correspondences on technical help tickets submitted via phone, email, and walk-ups - Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally - Diagnose recurring technical issues and implement solutions to address the root of the problems - Independently investigate and implement solutions to technical issues

Job Requirements

- Customer service experience - Knowledge of PC desktop/workstations - Working knowledge of user administration and bug fixing in a client server environment - Experience installing and configuring operating systems, networked and local printers, and business applications - Good understanding of IT support ticketing systems - Ability to recognize, evaluate, and resolve problems effectively - Basic networking concepts

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
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Help Desk Analyst I Apply now