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Help Desk Analyst I

Job Description

Ref ID: 02910-0011030704

Classification: Help Desk/Tech Support I

Compensation: DOE

Robert Half Technology has an urgent need for a Help Desk Analyst. You will excel at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have a number of opportunities to make a positive impact on the department and the broader organization. This Help Desk Analyst role is based in the New York, New York area and is a long-term temporary opportunity. Key responsibilities - Answer and follow up on technical help tickets submitted via phone, email, and walk-ups - Spot recurring technical issues and deploy solutions to address the root of the problems - Provide IT support for operating systems, productivity software, and a variety of other applications used internally - Independently investigate and implement solutions to technical issues If interested, please send your resume to Linda.Switach@rht.com

Job Requirements

- Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications - Comprehension of basic networking concepts - IT support ticketing system experience desired - Critical thinking, problem solving, ability to work independently - Experience in user administration and bug fixing in a client server environment - Solid understanding of PC skills - Expertise in PC desktop/workstations - Deep understanding of printers

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Job Snapshot

Location US-NY-New York
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Engineering & Aerospace, IT & Technical, Creative & Design
Other Compensation: DOE
Apply

Company Overview

Robert Half Technology

With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Learn More

Contact Information

US-NY-New York
Recruiter
212-480-0248
212-509-9374
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Snapshot
Robert Half Technology
Company:
US-NY-New York
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Engineering & Aerospace, IT & Technical, Creative & Design
Store Type:

Job Description

Ref ID: 02910-0011030704

Classification: Help Desk/Tech Support I

Compensation: DOE

Robert Half Technology has an urgent need for a Help Desk Analyst. You will excel at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have a number of opportunities to make a positive impact on the department and the broader organization. This Help Desk Analyst role is based in the New York, New York area and is a long-term temporary opportunity. Key responsibilities - Answer and follow up on technical help tickets submitted via phone, email, and walk-ups - Spot recurring technical issues and deploy solutions to address the root of the problems - Provide IT support for operating systems, productivity software, and a variety of other applications used internally - Independently investigate and implement solutions to technical issues If interested, please send your resume to Linda.Switach@rht.com

Job Requirements

- Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications - Comprehension of basic networking concepts - IT support ticketing system experience desired - Critical thinking, problem solving, ability to work independently - Experience in user administration and bug fixing in a client server environment - Solid understanding of PC skills - Expertise in PC desktop/workstations - Deep understanding of printers

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
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Help Desk Analyst I Apply now