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Help Desk Analyst I

Job Description

Ref ID: 01001-0011203761

Classification: Help Desk Analyst I

Compensation: $17.41 to $20.16 hourly

If you excel at coming up with creative solutions to technical issues, you might be right for this job. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. We encourage candidates with strong problem-solving skills and a passion for making effective change within an organization to apply to this Help Desk Analyst position. This Help Desk Analyst role is located in the Boca Raton, Florida area and is a long-term temporary-to-full-time opportunity.

Your responsibilities in this role

- Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

- Assist and follow up on technical help tickets submitted via phone, email, and walk-ups

- Independently investigate and implement solutions to technical issues

- Deliver IT support for operating systems, productivity sofware, and a variety of other applications used internally

Job Requirements

- Strong problem-solving skills - Prior experience with IT support ticketing systems - Comprehensive knowledge of Active Directory - Proven experience in installing and configuring operating systems, networked and local printers, and business applications - Familiarity with basic networking concepts - Demonstrated knowledge of user administration and bug fixing in a client server environment

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Job Snapshot

Location US-FL-Boca Raton
Employment Type Full-Time
Pay Type Hour
Pay Rate $17.41 - $20.16 /Hour
Store Type Engineering & Aerospace, IT & Technical, Creative & Design
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Company Overview

Robert Half Technology

With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Learn More

Contact Information

US-FL-Boca Raton
Recruiter
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Snapshot
Robert Half Technology
Company:
US-FL-Boca Raton
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$17.41 - $20.16 /Hour
Pay Rate:
Engineering & Aerospace, IT & Technical, Creative & Design
Store Type:

Job Description

Ref ID: 01001-0011203761

Classification: Help Desk Analyst I

Compensation: $17.41 to $20.16 hourly

If you excel at coming up with creative solutions to technical issues, you might be right for this job. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. We encourage candidates with strong problem-solving skills and a passion for making effective change within an organization to apply to this Help Desk Analyst position. This Help Desk Analyst role is located in the Boca Raton, Florida area and is a long-term temporary-to-full-time opportunity.

Your responsibilities in this role

- Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

- Assist and follow up on technical help tickets submitted via phone, email, and walk-ups

- Independently investigate and implement solutions to technical issues

- Deliver IT support for operating systems, productivity sofware, and a variety of other applications used internally

Job Requirements

- Strong problem-solving skills - Prior experience with IT support ticketing systems - Comprehensive knowledge of Active Directory - Proven experience in installing and configuring operating systems, networked and local printers, and business applications - Familiarity with basic networking concepts - Demonstrated knowledge of user administration and bug fixing in a client server environment

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

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Help Desk Analyst I Apply now