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Help Desk Analyst I

Job Description

Ref ID: 03600-0011134908

Classification: Help Desk Analyst I

Compensation: $20.00 to $23.00 hourly

Robert Half is seeking multiple Apple Help Desk Analysts to join our client, a nationally known and successful software business, to assist their internal employees with IT needs. This will be a long-term contract position with the possibility of converting to permanent in the future.

Work with other talented support professionals in a big-name tech company with a global presence much like Twitter, Facebook, Google, and LinkedIn.

Do you want a hip, clean, new, and fun environment to work in? Our client’s Hillsboro-based location features the following amenities:
-Free coffee bar.
-Modern work area, individual workspaces.
-Indoor and outdoor dog park (bring your pup to work!).
-Healthy food provided to employees.
-Paid volunteer work.
-Sports areas including basketball, a running track, and a volleyball court.
-Free on-site bicycles.

The Apple Help Desk Analyst is responsible for providing remote support (over the phone, via email, and chat) for internal employees only (no customers). You will have the support of a well-documented Virtual Knowledge Base as well as the support of your team. Customer service and accurate resolutions are the two main focuses and goals of this position.

Job Requirements

Skill Requirements:
-Experience with Apple laptops and PCs.
-Experience with Windows-based PCs.
-Active Directory experience.
-VPN knowledge.
-Networking hardware and troubleshooting skills.
-High-level of customer service and a strong phone presence.
-Ability to handle a high-volume of calls and tickets.

Experience Needed:
-1+ year experience in a technical support role (Macintosh Help Desk Analyst, Technical Support Agent, etc) in either a customer or end-user facing role (any Macintosh based experience is a plus).
-Proven und verifiable understanding of basic technical concepts.
-Ability to troubleshoot new and complicated technical issues by asking probing questions.

We are looking to fill this opportunity as soon as possible and our client is motivated to bring in the right candidates for an interview immediately. For consideration please email your completed resume to Kaitlyn.Jones@RHT.com.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Job Snapshot

Location US-OR-Hillsboro
Employment Type Full-Time
Pay Type Hour
Pay Rate $20.00 - $23.00 /Hour
Store Type Engineering & Aerospace, IT & Technical, Creative & Design
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Company Overview

Robert Half Technology

With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Learn More

Contact Information

US-OR-Hillsboro
Recruiter
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Snapshot
Robert Half Technology
Company:
US-OR-Hillsboro
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$20.00 - $23.00 /Hour
Pay Rate:
Engineering & Aerospace, IT & Technical, Creative & Design
Store Type:

Job Description

Ref ID: 03600-0011134908

Classification: Help Desk Analyst I

Compensation: $20.00 to $23.00 hourly

Robert Half is seeking multiple Apple Help Desk Analysts to join our client, a nationally known and successful software business, to assist their internal employees with IT needs. This will be a long-term contract position with the possibility of converting to permanent in the future.

Work with other talented support professionals in a big-name tech company with a global presence much like Twitter, Facebook, Google, and LinkedIn.

Do you want a hip, clean, new, and fun environment to work in? Our client’s Hillsboro-based location features the following amenities:
-Free coffee bar.
-Modern work area, individual workspaces.
-Indoor and outdoor dog park (bring your pup to work!).
-Healthy food provided to employees.
-Paid volunteer work.
-Sports areas including basketball, a running track, and a volleyball court.
-Free on-site bicycles.

The Apple Help Desk Analyst is responsible for providing remote support (over the phone, via email, and chat) for internal employees only (no customers). You will have the support of a well-documented Virtual Knowledge Base as well as the support of your team. Customer service and accurate resolutions are the two main focuses and goals of this position.

Job Requirements

Skill Requirements:
-Experience with Apple laptops and PCs.
-Experience with Windows-based PCs.
-Active Directory experience.
-VPN knowledge.
-Networking hardware and troubleshooting skills.
-High-level of customer service and a strong phone presence.
-Ability to handle a high-volume of calls and tickets.

Experience Needed:
-1+ year experience in a technical support role (Macintosh Help Desk Analyst, Technical Support Agent, etc) in either a customer or end-user facing role (any Macintosh based experience is a plus).
-Proven und verifiable understanding of basic technical concepts.
-Ability to troubleshoot new and complicated technical issues by asking probing questions.

We are looking to fill this opportunity as soon as possible and our client is motivated to bring in the right candidates for an interview immediately. For consideration please email your completed resume to Kaitlyn.Jones@RHT.com.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

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Help Desk Analyst I Apply now