At a glance
Location: US-VA-Fairfax
Posted: 1/7/2020
Closing: 2/6/2020
Degree: Not Specified
Employment Type: Full-Time
Experience: Not Specified
Help Desk Analyst II
Robert Half Technology
Job description
Ref ID: 04510-0011248372

Classification: Help Desk Analyst II

Compensation: $45000.00 to $60000.00 yearly

Our client, a Financial Company in Northern Virginia, is looking for a Helpdesk Specialist to join their growing team! If you have a can-do attitude, 6+ months of Helpdesk experience in an Enterprise/Corporate Environment and are looking to be part of a highly motivated team, this position is for you! This Help Desk Analyst job is for someone who can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. Can you handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users? This job might be for you then!

You should also understand technical Incident,resolution and ideally have worked with a ticketing system If you provide great a great customer service experience coupled with expertise in technical support resolution, then this could be the Help Desk opportunity for you! This is a full-time opportunity for a Help Desk Support detail oriented! For immediate consideration email your resume to: Christie.shell@rht.com

What you get to do!:

- Work with a fast-paced growing team of passionate Technical Support professionals, to deliver great IT support for users across the organziation

-Create accounts in Active Directory and facilitate user account management: Onboarding, changes/adds/deletions

-Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues,

-Provide IT Support for Windows OS, Outlook and Microsoft Office issues

-Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

-Provide Tier 1 support and escalate issues as needed

-Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

-Create Windows 7 and 10 Images

-Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

- Great communication and customer service skills!

- Excellent troubleshooting ability and a passion for solving technical issues!

- 6+ months of Corporate/ Enterprise experience in a Helpdesk or technical support role

- Ability to multitask, collaborate and communicate well with individuals of all backgrounds in a fast-paced environment

- Demonstrated experience with imaging computers

- Microsoft Windows 7 in an Active Directory environment experience

- Quality experience with Microsoft Office Tools

- Wide ranging experience with Microsoft Outlook

- Excellent verbal and written communication skills
Job requirements
- 6+ months of experience providing hands on technical support (ie. helpdesk, desktop, technical support, etc.) in a Corporate/ Enterprise environment - Great communication and customer service skills! - Excellent troubleshooting ability and a passion for solving technical issues! - Ability to multitask, collaborate and communicate well with individuals of all backgrounds in a fast-paced environment - Demonstrated experience with imaging computers - Microsoft Windows 7 in an Active Directory environment experience - Quality experience with Microsoft Office Tools - Wide ranging experience with Microsoft Outlook - Excellent verbal and written communication skills

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

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