Classification: Help Desk Analyst II
Compensation: $45000.00 to $60000.00 yearly
Our client, a Financial Company in Northern Virginia, is looking for a Helpdesk Specialist to join their growing team! If you have a can-do attitude, 6+ months of Helpdesk experience in an Enterprise/Corporate Environment and are looking to be part of a highly motivated team, this position is for you! This Help Desk Analyst job is for someone who can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. Can you handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users? This job might be for you then!
You should also understand technical Incident,resolution and ideally have worked with a ticketing system If you provide great a great customer service experience coupled with expertise in technical support resolution, then this could be the Help Desk opportunity for you! This is a full-time opportunity for a Help Desk Support detail oriented! For immediate consideration email your resume to: Christie.firstname.lastname@example.org
What you get to do!:
- Work with a fast-paced growing team of passionate Technical Support professionals, to deliver great IT support for users across the organziation
-Create accounts in Active Directory and facilitate user account management: Onboarding, changes/adds/deletions
-Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues,
-Provide IT Support for Windows OS, Outlook and Microsoft Office issues
-Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
-Provide Tier 1 support and escalate issues as needed
-Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
-Create Windows 7 and 10 Images
-Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
- Great communication and customer service skills!
- Excellent troubleshooting ability and a passion for solving technical issues!
- 6+ months of Corporate/ Enterprise experience in a Helpdesk or technical support role
- Ability to multitask, collaborate and communicate well with individuals of all backgrounds in a fast-paced environment
- Demonstrated experience with imaging computers
- Microsoft Windows 7 in an Active Directory environment experience
- Quality experience with Microsoft Office Tools
- Wide ranging experience with Microsoft Outlook
- Excellent verbal and written communication skills
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Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.
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