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Help Desk Analyst II

Job Description

Ref ID: 01020-0011131789

Classification: Help Desk Analyst II

Compensation: $19.95 to $23.10 hourly

Looking for a new opportunity? You might be right for this Help Desk Analyst position with a growing company. We encourage any applicants who fit the description of a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. We need a Service Desk Analyst who can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. You'll succeed at this job if you're comfortable with creating knowledge articles and arranging training for other Service Desk Analysts when needed. We need you to handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users. One of the most important parts, though, is how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. We also need the chosen candidate for this position to understand Incident, Problem, Change Management and other processes. It is also required for this position to know how these processes work together to provide superior support and high availability of our business. The responsibilities for this Analyst job can sometimes include covering alternative shifts when needed.

What you get to do every day

- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

- You'll do well in this job if you can facilitate user account management. That involves handling onboarding, change and departure processes

- Provide guidance to Tier 1 support and team members

- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

For immediate consideration, please email an updated copy of your resume to: kris[dot]neumann[at]rht[dot]com(please include the title of the position you are applying to)

Job Requirements

- Experience in one or more programming or scripting language

- Ability to recognize, evaluate, and resolve problems effectively

- Capable of working independently with minimal oversight

- Complex problem solving skills are a must. Candidate must be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

- Candidates who have a combination of superior customer service skills and technical aptitude will be preferred

- Strong communication and social skills

- 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

- Ability to handle multiple tasks to prioritize needs and expedite tasks upon request

- If you have ITIL certification, you are strongly encouraged to apply

- This position is best filled with someone who has technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems

- Experience with Microsoft Exchange Server

- Comptia A+ experience desired

- Strong familiarity with Microsoft Windows 8

- MS Windows 7 in an Active Directory environment experience

- Foundational knowledge in MS Windows 10

For immediate consideration, please email an updated copy of your resume to: kris[dot]neumann[at]rht[dot]com(please include the title of the position you are applying to)

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Job Snapshot

Location US-FL-Miami
Employment Type Full-Time
Pay Type Hour
Pay Rate $19.95 - $23.10 /Hour
Store Type Engineering & Aerospace, IT & Technical, Creative & Design
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Company Overview

Robert Half Technology

With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Learn More

Contact Information

US-FL-Miami
Recruiter
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Snapshot
Robert Half Technology
Company:
US-FL-Miami
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$19.95 - $23.10 /Hour
Pay Rate:
Engineering & Aerospace, IT & Technical, Creative & Design
Store Type:

Job Description

Ref ID: 01020-0011131789

Classification: Help Desk Analyst II

Compensation: $19.95 to $23.10 hourly

Looking for a new opportunity? You might be right for this Help Desk Analyst position with a growing company. We encourage any applicants who fit the description of a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. We need a Service Desk Analyst who can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. You'll succeed at this job if you're comfortable with creating knowledge articles and arranging training for other Service Desk Analysts when needed. We need you to handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users. One of the most important parts, though, is how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. We also need the chosen candidate for this position to understand Incident, Problem, Change Management and other processes. It is also required for this position to know how these processes work together to provide superior support and high availability of our business. The responsibilities for this Analyst job can sometimes include covering alternative shifts when needed.

What you get to do every day

- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

- You'll do well in this job if you can facilitate user account management. That involves handling onboarding, change and departure processes

- Provide guidance to Tier 1 support and team members

- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

For immediate consideration, please email an updated copy of your resume to: kris[dot]neumann[at]rht[dot]com(please include the title of the position you are applying to)

Job Requirements

- Experience in one or more programming or scripting language

- Ability to recognize, evaluate, and resolve problems effectively

- Capable of working independently with minimal oversight

- Complex problem solving skills are a must. Candidate must be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

- Candidates who have a combination of superior customer service skills and technical aptitude will be preferred

- Strong communication and social skills

- 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

- Ability to handle multiple tasks to prioritize needs and expedite tasks upon request

- If you have ITIL certification, you are strongly encouraged to apply

- This position is best filled with someone who has technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems

- Experience with Microsoft Exchange Server

- Comptia A+ experience desired

- Strong familiarity with Microsoft Windows 8

- MS Windows 7 in an Active Directory environment experience

- Foundational knowledge in MS Windows 10

For immediate consideration, please email an updated copy of your resume to: kris[dot]neumann[at]rht[dot]com(please include the title of the position you are applying to)

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

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Help Desk Analyst II Apply now