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Help Desk Analyst

Job Description

Key Elements of the Role

  • Troubleshoot and resolve problems on a wide variety of commercial and proprietary software via telephone and on-site support.
  • Provide desktop hardware and software problem identification and resolution for all PCs and related equipment following documentation with minimal supervision.
  • Provide detailed documentation in the call tracking system.
  • Coordinate and transition support to 2nd and 3rd level support when required.
  • Reset user passwords as required.
  • Install and configure standard, commercial PC software
  • Conduct follow-ups to ensure problem resolution and/or service requests are completed to user satisfaction.

Job Requirements

Our client, one of Tampa's leading health systems is seeking a Service Desk Technician to assist in various IT needs. This individual will support an environment consisting of medical professionals, 174 applications, and 380+ escalation points. Support will be made via email and phone, and will be focusing on first call resolution as opposed to escalation point. Requirements: •Bachelor's Degree is preferred •A+, Network+, MTA, and/or ITIL V3 certifications are STRONGLY preferred •2+ years of Help Desk/Service Desk experience •Sharp and analytical mindset with a storied history of extensive problem solving •Ability to work alone and in a team setting •Excellent written and verbal communication skills •High attention to detail •Knowledge of Windows and Active Directory is preferred •Knowledge of wireless technology - Android and iOS devices •Experience working in a medical/hospital/healthcare environment is preferred

Job Snapshot

Location US-FL-Tampa
Employment Type Full-Time
Pay Type Hour
Pay Rate $14.00 - $16.00 /Hour
Store Type IT & Technical
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Company Overview

Medix

Navigating the job search in the Healthcare industry to find the right opportunity for you can be a challenge. At Medix, we are passionate about positively impacting your job search by thoroughly understanding your skills, aptitudes and aspirations while ensuring you are matched to a Healthcare opportunity that fits your goals. Medix's Healthcare division is your trusted partner who cares about your success and is committed to finding your perfect position based on your strengths and ambitions. Learn More

Contact Information

US-FL-Tampa
Medix
Snapshot
Medix
Company:
US-FL-Tampa
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$14.00 - $16.00 /Hour
Pay Rate:
IT & Technical
Store Type:

Job Description

Key Elements of the Role

  • Troubleshoot and resolve problems on a wide variety of commercial and proprietary software via telephone and on-site support.
  • Provide desktop hardware and software problem identification and resolution for all PCs and related equipment following documentation with minimal supervision.
  • Provide detailed documentation in the call tracking system.
  • Coordinate and transition support to 2nd and 3rd level support when required.
  • Reset user passwords as required.
  • Install and configure standard, commercial PC software
  • Conduct follow-ups to ensure problem resolution and/or service requests are completed to user satisfaction.

Job Requirements

Our client, one of Tampa's leading health systems is seeking a Service Desk Technician to assist in various IT needs. This individual will support an environment consisting of medical professionals, 174 applications, and 380+ escalation points. Support will be made via email and phone, and will be focusing on first call resolution as opposed to escalation point. Requirements: •Bachelor's Degree is preferred •A+, Network+, MTA, and/or ITIL V3 certifications are STRONGLY preferred •2+ years of Help Desk/Service Desk experience •Sharp and analytical mindset with a storied history of extensive problem solving •Ability to work alone and in a team setting •Excellent written and verbal communication skills •High attention to detail •Knowledge of Windows and Active Directory is preferred •Knowledge of wireless technology - Android and iOS devices •Experience working in a medical/hospital/healthcare environment is preferred
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