The #1 Site for IT and Engineering Jobs - search all IT and Engineering  jobs.

Help Desk Analyst

Job Description

Job Description

Position General Duties And Tasks :

  • Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone.
  • Assists customers by diagnosing problems and providing resolutions for technical service or care issues.
  • Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions
  • Identifies, researches and provides input on unique or recurring customer problems
  • Monitors and tracks issues to ensure accurate resolution.
  • Reviews and distributes pertinent cross-functional information.
  • Escalates more complex customer technical issues to senior level support.

Job Requirements

Responsibilities:

  • Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software industry or proprietary.
  • Answers questions about installation, operation, configuration, customization, and usage of assigned products.
  • Responsible for following defined policies & procedures (e.g., verifies warranty entitlement, etc.).
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
  • Documents problems in the support solution database for diagnostics and solution implementation.

Principal Accountabilities:

  • Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone.
  • Assists customers by diagnosing problems and providing resolutions for technical service or care issues.
  • Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service.  

Client Business Problem To Solve :

  • Support end users via inbound phone calls while providing exceptional customer service.

Job Snapshot

Location US-TX-Dallas
Employment Type Full-Time
Pay Type Hour
Pay Rate $13.50 - $14.00 /Hour
Store Type Other, IT & Technical
Apply

Company Overview

ACS Solutions

ACS Group provides services to Fortune 1000 companies across various industry verticals. With a proven track record of managing project demands while improving the efficiency, productivity and profitability of new and existing projects through process improvement, ACS Group is consistently recognized for identifying and implementing strategic solutions that create and preserve long-term business value. Learn More

Contact Information

US-TX-Dallas
Anvesh Chandra
Snapshot
ACS Solutions
Company:
US-TX-Dallas
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$13.50 - $14.00 /Hour
Pay Rate:
Other, IT & Technical
Store Type:

Job Description

Job Description

Position General Duties And Tasks :

  • Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone.
  • Assists customers by diagnosing problems and providing resolutions for technical service or care issues.
  • Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions
  • Identifies, researches and provides input on unique or recurring customer problems
  • Monitors and tracks issues to ensure accurate resolution.
  • Reviews and distributes pertinent cross-functional information.
  • Escalates more complex customer technical issues to senior level support.

Job Requirements

Responsibilities:

  • Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software industry or proprietary.
  • Answers questions about installation, operation, configuration, customization, and usage of assigned products.
  • Responsible for following defined policies & procedures (e.g., verifies warranty entitlement, etc.).
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
  • Documents problems in the support solution database for diagnostics and solution implementation.

Principal Accountabilities:

  • Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone.
  • Assists customers by diagnosing problems and providing resolutions for technical service or care issues.
  • Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service.  

Client Business Problem To Solve :

  • Support end users via inbound phone calls while providing exceptional customer service.
Sologig Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using sologig.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Help Desk Analyst Apply now