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Help Desk Analyst

Job Description

Duration:               12 months (Temp to perm)

Location:                Pittsburgh Pennsylvania 15258 / Remote

 

 

Job Description –

The Operations Analyst is responsible for Client Service - Provides quality support to clients with complex transactions and processes on a daily basis.

Independently assists clients by responding to phone, email and other inquiries regarding company products, services and procedures.

Researches and resolves moderately complex operational or client issues. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.

Assists in providing status updates on problem resolution and outstanding issues to other teams.

Assists with process improvement by contributing ideas to improve team efficiency. No direct reports.

Provides guidance to less experienced staff.

Responsible for the quality and completion of own work.

The key role includes:

Provides support to all IT-related activities and initiatives using established procedures, including guidance, assistance, coordination and follow-up on straightforward IT problems and ensures resolution.

Provides local smart hands capability and maintains management of End user Assets.

Provides IT/Desktop support services including frontline subject matter expertise to employees to ensure that all service levels are achieved, local and organizational changes are supported including the provision of established procedures, including guidance, assistance, coordination and follow-up on straightforward IT problems and ensures resolution and smart hands activity.

Supports the onboarding and implementation of new products and services and support the end user engagement and education of technology services.

Responsible for the maintenance and upkeep of the organizations tracking of end user assets and responsible for diagnosing and resolving technical hardware and software issues.

To understand configuration and functionality of site technology (including any space where technology is consumed) To have basic troubleshooting knowledge to support the primary products and services used by the end user employee base. Working knowledge of diagnosing and resolving technical hardware and software issues, Internet connectivity and Microsoft operating systems and office suite.

Contributes to the achievement of team objectives.

Problem Solving: Good problem solving skills is a prerequisite for this role. This position will require performing Analytical tasks to support the client inquiries in a timely manner.

Job Requirements

The Operations Analyst is responsible for Client Service - Provides quality support to clients with complex transactions and processes on a daily basis.

Independently assists clients by responding to phone, email and other inquiries regarding company products, services and procedures.

Researches and resolves moderately complex operational or client issues. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.

Assists in providing status updates on problem resolution and outstanding issues to other teams.

Assists with process improvement by contributing ideas to improve team efficiency. No direct reports.

Provides guidance to less experienced staff.

Responsible for the quality and completion of own work.

Job Snapshot

Location US-PA-Pittsburgh
Employment Type Full-Time
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical
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Company Overview

ACS Solutions

ACS Group provides services to Fortune 1000 companies across various industry verticals. With a proven track record of managing project demands while improving the efficiency, productivity and profitability of new and existing projects through process improvement, ACS Group is consistently recognized for identifying and implementing strategic solutions that create and preserve long-term business value. Learn More

Contact Information

US-PA-Pittsburgh
Sunil Yadav
Snapshot
ACS Solutions
Company:
US-PA-Pittsburgh
Location:
Full-Time
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Duration:               12 months (Temp to perm)

Location:                Pittsburgh Pennsylvania 15258 / Remote

 

 

Job Description –

The Operations Analyst is responsible for Client Service - Provides quality support to clients with complex transactions and processes on a daily basis.

Independently assists clients by responding to phone, email and other inquiries regarding company products, services and procedures.

Researches and resolves moderately complex operational or client issues. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.

Assists in providing status updates on problem resolution and outstanding issues to other teams.

Assists with process improvement by contributing ideas to improve team efficiency. No direct reports.

Provides guidance to less experienced staff.

Responsible for the quality and completion of own work.

The key role includes:

Provides support to all IT-related activities and initiatives using established procedures, including guidance, assistance, coordination and follow-up on straightforward IT problems and ensures resolution.

Provides local smart hands capability and maintains management of End user Assets.

Provides IT/Desktop support services including frontline subject matter expertise to employees to ensure that all service levels are achieved, local and organizational changes are supported including the provision of established procedures, including guidance, assistance, coordination and follow-up on straightforward IT problems and ensures resolution and smart hands activity.

Supports the onboarding and implementation of new products and services and support the end user engagement and education of technology services.

Responsible for the maintenance and upkeep of the organizations tracking of end user assets and responsible for diagnosing and resolving technical hardware and software issues.

To understand configuration and functionality of site technology (including any space where technology is consumed) To have basic troubleshooting knowledge to support the primary products and services used by the end user employee base. Working knowledge of diagnosing and resolving technical hardware and software issues, Internet connectivity and Microsoft operating systems and office suite.

Contributes to the achievement of team objectives.

Problem Solving: Good problem solving skills is a prerequisite for this role. This position will require performing Analytical tasks to support the client inquiries in a timely manner.

Job Requirements

The Operations Analyst is responsible for Client Service - Provides quality support to clients with complex transactions and processes on a daily basis.

Independently assists clients by responding to phone, email and other inquiries regarding company products, services and procedures.

Researches and resolves moderately complex operational or client issues. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.

Assists in providing status updates on problem resolution and outstanding issues to other teams.

Assists with process improvement by contributing ideas to improve team efficiency. No direct reports.

Provides guidance to less experienced staff.

Responsible for the quality and completion of own work.

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