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Help Desk Engineer

Job Description

Job Title: Help Desk Engineer
Work Location: Farmers Branch TX.
Duration: contract to hire or direct hire
Education/Experience Required:

  • High school diploma or general education degree (GED); University Level Education in Technology or Computer Science is preferred.

Job Description & Responsibilities:

  • Overall Customer Satisfaction in the delivery of IT Services.
  • Service requests are resolved in a timely manner and within SLA.
  • Service delivered on-time, within scope and within budget.
  • Delivery satisfies customer requirements.
  • Familiar with LabTech/ ConnectWise remote monitoring and management system alerts and notifications. Respond accordingly through service tickets.
  • Remote access solution support: VPN, Remote Desktop Services, and Citrix.

Job Requirements

Skills & Qualifications:

  • Possess and demonstrate a genuine desire to provide excellent customer service to clients.
  • Ability to work and thrive under pressure.
  • Demonstrate the ability to prioritize and focus on the task at hand.
  • Demonstrate the ability to follow through on projects in a timely manner.
  • Establish the ability to take initiative independent of direct supervision.
  • Ability to work in a team, communicate effectively and avoid confrontations/conflicts.
  • Advanced diagnostic skills of technical issues around Microsoft server technologies.
  • Service awareness of all organization's key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Ability to read and write instructions, correspondence and memos. Use CRM and the ability to write effective and efficient correspondence.
  • Have a great vocabulary in the English language and speak with proper grammar and syntax
  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Cisco CCNA, or VMWare VCP.

Job Snapshot

Location US-TX-Farmers Branch
Employment Type Contract to Hire
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Paladin, Inc

We help company leaders elevate their business performance by providing them with the talent they need to change and grow. We quickly realized that business operations needed specialized talent with technical acumen in every area of the organization. We were happy to oblige. We built out our Engineering and Accounting verticals over a decade ago and now we provide specific talent to Top Firms in both of these practices. The need for employees that had expertise to solve clients’ pressing problems, and that were able to contribute immediately is the driver for our business. We think of ourselves as partners to our clients and that is why we keep them and place talent in key roles all across enterprises decades after we started doing business with them. Today, We still remain focused on our customers. Learn More

Contact Information

US-TX-Farmers Branch
Snapshot
Paladin, Inc
Company:
US-TX-Farmers Branch
Location:
Contract to Hire
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Job Title: Help Desk Engineer
Work Location: Farmers Branch TX.
Duration: contract to hire or direct hire
Education/Experience Required:

  • High school diploma or general education degree (GED); University Level Education in Technology or Computer Science is preferred.

Job Description & Responsibilities:

  • Overall Customer Satisfaction in the delivery of IT Services.
  • Service requests are resolved in a timely manner and within SLA.
  • Service delivered on-time, within scope and within budget.
  • Delivery satisfies customer requirements.
  • Familiar with LabTech/ ConnectWise remote monitoring and management system alerts and notifications. Respond accordingly through service tickets.
  • Remote access solution support: VPN, Remote Desktop Services, and Citrix.

Job Requirements

Skills & Qualifications:

  • Possess and demonstrate a genuine desire to provide excellent customer service to clients.
  • Ability to work and thrive under pressure.
  • Demonstrate the ability to prioritize and focus on the task at hand.
  • Demonstrate the ability to follow through on projects in a timely manner.
  • Establish the ability to take initiative independent of direct supervision.
  • Ability to work in a team, communicate effectively and avoid confrontations/conflicts.
  • Advanced diagnostic skills of technical issues around Microsoft server technologies.
  • Service awareness of all organization's key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Ability to read and write instructions, correspondence and memos. Use CRM and the ability to write effective and efficient correspondence.
  • Have a great vocabulary in the English language and speak with proper grammar and syntax
  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Cisco CCNA, or VMWare VCP.
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