Job Title: Help Desk Engineer
Work Location: Farmers Branch TX.
Duration: contract to hire or direct hire
- High school diploma or general education degree (GED); University Level Education in Technology or Computer Science is preferred.
Job Description & Responsibilities:
- Overall Customer Satisfaction in the delivery of IT Services.
- Service requests are resolved in a timely manner and within SLA.
- Service delivered on-time, within scope and within budget.
- Delivery satisfies customer requirements.
- Familiar with LabTech/ ConnectWise remote monitoring and management system alerts and notifications. Respond accordingly through service tickets.
- Remote access solution support: VPN, Remote Desktop Services, and Citrix.