We are looking for a friendly, customer oriented Help Desk technician to provide fast and useful technical support. You will be trusted to make sure that customer service is maintained to the standards set forth by organization.
Duties and Responsibilities
- Provide first level contact on help desk requests.
- Timely and positive resolution of help desk tickets.
- Determine the best solution based on the issue and details provided by customers.
- Properly escalate unresolved issues to the next level of support.
- Update customer issues and 'own' the problem.
Skills and Qualifications
- Excellent interpersonal and communication skills.
- Ability to diagnose and resolve technical issues. Strong problem-solving skills.
- Work well independently and as part of a team.
- 1 - 2 years' experience as a help desk technician in a small to medium sized environment.
- Windows 7/10, Mac OS X, Office 365, Microsoft Active Directory, Windows Server 2008/2012, Lan/WLAN