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Help Desk-N. MIA

Job Description


We are looking for a friendly, customer oriented Help Desk technician to provide fast and useful technical support. You will be trusted to make sure that customer service is maintained to the standards set forth by organization.


Duties and Responsibilities

  • Provide first level contact on help desk requests.
  • Timely and positive resolution of help desk tickets.
  • Determine the best solution based on the issue and details provided by customers.
  • Properly escalate unresolved issues to the next level of support.
  • Update customer issues and 'own' the problem.


Skills and Qualifications

  • Excellent interpersonal and communication skills.
  • Ability to diagnose and resolve technical issues. Strong problem-solving skills.
  • Work well independently and as part of a team.
  • 1 - 2 years' experience as a help desk technician in a small to medium sized environment.
  • Windows 7/10, Mac OS X, Office 365, Microsoft Active Directory, Windows Server 2008/2012, Lan/WLAN

Job Requirements

 

Job Snapshot

Location US-FL-Aventura
Employment Type Contract to Hire
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

SNI Technology

SNI Technology® is one of the fastest growing technology recruitment companies in the country specializing in technical careers and temporary jobs. We uniquely align with our clients and the candidates we represent, because our staff is hired from the industry we serve. We offer technical talent and employment opportunities on a contract, contract–to–hire, and a direct–hire basis in a wide variety of disciplines from helpdesk professionals to the most cutting-edge software architects. Learn More

Contact Information

US-FL-Aventura
SNI Technology
Snapshot
SNI Technology
Company:
US-FL-Aventura
Location:
Contract to Hire
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description


We are looking for a friendly, customer oriented Help Desk technician to provide fast and useful technical support. You will be trusted to make sure that customer service is maintained to the standards set forth by organization.


Duties and Responsibilities

  • Provide first level contact on help desk requests.
  • Timely and positive resolution of help desk tickets.
  • Determine the best solution based on the issue and details provided by customers.
  • Properly escalate unresolved issues to the next level of support.
  • Update customer issues and 'own' the problem.


Skills and Qualifications

  • Excellent interpersonal and communication skills.
  • Ability to diagnose and resolve technical issues. Strong problem-solving skills.
  • Work well independently and as part of a team.
  • 1 - 2 years' experience as a help desk technician in a small to medium sized environment.
  • Windows 7/10, Mac OS X, Office 365, Microsoft Active Directory, Windows Server 2008/2012, Lan/WLAN

Job Requirements

 
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Help Desk-N. MIA Apply now