We are looking for a friendly, customer oriented Help Desk technician to provide fast and useful technical support. You will be trusted to make sure that customer service is maintained to the standards set forth by organization.
Duties and Responsibilities
- Provide first level contact on help desk requests.
- Timely and positive resolution of help desk tickets.
- Determine the best solution based on the issue and details provided by customers.
- Properly escalate unresolved issues to the next level of support.
- Update customer issues and 'own' the problem.
- 2+ years of help desk experience
- Customer-oriented and cool-tempered.
- Strong verbal and written communication skills.
- Proven experience as a help desk technician or other customer support role.
- Ability to diagnose and resolve basic technical issues.
- Strong client-facing and communication skills.
- Working knowledge of mobile devices, laptops and desktops.
- Working knowledge of common desktop applications including the most current version of Microsoft Office.
- Ability to present ideas and solutions in user-friendly language.
- Highly self-motivated and directed.
- Proven analytical and problem-solving abilities.
- Experience working in a team-oriented, collaborative environment.
- Working knowledge of client/server printing.
- Experience with ERPs is a plus.