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Help Desk/Service Desk Analyst

OBXtek

Job Description

OBXtek, Inc. Headquarters in Vienna/Tysons, Virginia is looking to hire a qualified Help Desk/Desktop Support Analyst to be responsible for supporting the AEDC Environment at Tunnel Nine, White Oak MD.


This position will be responsible for supporting IT requirements related to maintaining the AEDC Service Desk level of support at Tunnel Nine White Oak MD. Day to day tasks involve general laptop and peripheral equipment support, and overall Tier 1 Help Desk Support functions. Focus needs to be on excellent Customer Service.


This position entails working with all areas of information technology from general helpdesk support to higher level projects involving:

  • Office 365 (OneDrive, Outlook, Office, Skype)
  • USAF Desktop Requirements
  • Access Requirements
  • SharePoint
  • Networking
  • Printer and Mobile support
  • Service Desk support - ITIL

Job Requirements

Must be able to obtain and retain a DoD Secret Security Clearance.


Educational Requirements:

High School Diploma

Certifications in Security+ or Network+ required


Technical Skills:

2+ years required experience providing Help Desk and Desktop Support as well as;

* Possess a positive and proactive attitude.

* Strong organizational skills and the ability to prioritize and multitask.

* A strong communicator both verbally and online to work with all levels of personnel.

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Job Snapshot

Location US-MD-White Oak
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
Other Compensation: 0

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Terms & Conditions
Snapshot
OBXtek
Company:
US-MD-White Oak
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

OBXtek, Inc. Headquarters in Vienna/Tysons, Virginia is looking to hire a qualified Help Desk/Desktop Support Analyst to be responsible for supporting the AEDC Environment at Tunnel Nine, White Oak MD.


This position will be responsible for supporting IT requirements related to maintaining the AEDC Service Desk level of support at Tunnel Nine White Oak MD. Day to day tasks involve general laptop and peripheral equipment support, and overall Tier 1 Help Desk Support functions. Focus needs to be on excellent Customer Service.


This position entails working with all areas of information technology from general helpdesk support to higher level projects involving:

  • Office 365 (OneDrive, Outlook, Office, Skype)
  • USAF Desktop Requirements
  • Access Requirements
  • SharePoint
  • Networking
  • Printer and Mobile support
  • Service Desk support - ITIL

Job Requirements

Must be able to obtain and retain a DoD Secret Security Clearance.


Educational Requirements:

High School Diploma

Certifications in Security+ or Network+ required


Technical Skills:

2+ years required experience providing Help Desk and Desktop Support as well as;

* Possess a positive and proactive attitude.

* Strong organizational skills and the ability to prioritize and multitask.

* A strong communicator both verbally and online to work with all levels of personnel.

Help Desk/Service Desk Analyst Apply now