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Help Desk Support Tier 2

Job Description


We are a growing IT Managed Services firm supporting small and mid-sized businesses in the DC Metro area. We are seeking qualified Tier II Support Consultants to join our team. Regular travel to clients in the DC Metro area is a requirement. Candidates must have prior experience working for an IT support company supporting external clients or similar field experience working with multiple sites.

Responsibilities:

- Answer help desk calls and maintain tickets in help desk ticketing system
- Provide remote and onsite support
- Manage, maintain, troubleshoot and support networks, hardware, software, and other related peripherals
- Install and support new desktops, laptops, servers, networks, and printers
- Review and respond to remote monitoring and management (RMM) system alerts and notifications

Requirements:

- Minimum of 4 years experience in a technical support/network admin role
- Experience with PC hardware installation and maintenance
- Experience with software installation and support
- Experience supporting Windows operating systems and Office applications
- Experience with Windows Server, networking, and email systems (Exchange, Office 365)
- Experience with network storage management including backup and restore
- Experience with Mac hardware and OS X a plus
- Excellent time management, communication, and customer service skills
- Reliable transportation for onsite support



About Us:


We partner with small and mid-sized organizations to provide IT support and cloud services. We assist companies in achieving the same systems reliability, efficiency and integrity available to organizations with large in-house IT departments but at a fraction of the cost. We strive to make IT understandable and accessible while working with you to determine the best possible solutions for your business needs. We also handles project-based work such as email migrations, hardware upgrades, virtualization initiatives, infrastructure consulting, as well as office move planning and build out consulting.

Job Requirements

 

Job Snapshot

Location US-VA-McLean VA
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

SNI Technology

SNI Technology® is one of the fastest growing technology recruitment companies in the country specializing in technical careers and temporary jobs. We uniquely align with our clients and the candidates we represent, because our staff is hired from the industry we serve. We offer technical talent and employment opportunities on a contract, contract–to–hire, and a direct–hire basis in a wide variety of disciplines from helpdesk professionals to the most cutting-edge software architects. Learn More

Contact Information

US-VA-McLean VA
SNI Technology
Snapshot
SNI Technology
Company:
US-VA-McLean VA
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description


We are a growing IT Managed Services firm supporting small and mid-sized businesses in the DC Metro area. We are seeking qualified Tier II Support Consultants to join our team. Regular travel to clients in the DC Metro area is a requirement. Candidates must have prior experience working for an IT support company supporting external clients or similar field experience working with multiple sites.

Responsibilities:

- Answer help desk calls and maintain tickets in help desk ticketing system
- Provide remote and onsite support
- Manage, maintain, troubleshoot and support networks, hardware, software, and other related peripherals
- Install and support new desktops, laptops, servers, networks, and printers
- Review and respond to remote monitoring and management (RMM) system alerts and notifications

Requirements:

- Minimum of 4 years experience in a technical support/network admin role
- Experience with PC hardware installation and maintenance
- Experience with software installation and support
- Experience supporting Windows operating systems and Office applications
- Experience with Windows Server, networking, and email systems (Exchange, Office 365)
- Experience with network storage management including backup and restore
- Experience with Mac hardware and OS X a plus
- Excellent time management, communication, and customer service skills
- Reliable transportation for onsite support



About Us:


We partner with small and mid-sized organizations to provide IT support and cloud services. We assist companies in achieving the same systems reliability, efficiency and integrity available to organizations with large in-house IT departments but at a fraction of the cost. We strive to make IT understandable and accessible while working with you to determine the best possible solutions for your business needs. We also handles project-based work such as email migrations, hardware upgrades, virtualization initiatives, infrastructure consulting, as well as office move planning and build out consulting.

Job Requirements

 
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Help Desk Support Tier 2 Apply now