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Help Desk Support

Job Description

We are currently hiring for a contract through at least May that can definitely go longer.

  • 1-3 yrs experience on a Help Desk/Service Desk
  • Cert is nice to have -- not a must

 Connection and all of its subsidiary companies are committed to equal opportunity and proud to be affirmative action employers. All qualified applicants will receive consideration for employment, without regard to race, sex (including pregnancy), color, religion, age, national origin, ancestry, physical or mental disability status, medical condition, sexual orientation, marital status, protected veteran status, and all other characteristics protected by applicable state and federal law. Technology Skills

  • Knowledge of MS Windows XP/7, MS Office, MS Exchange, PC Hardware/Software
  • Solid technical aptitude
  • ServiceNow experience preferred; not required
  • Previous experience supporting help desk operations
  • Comprehensive knowledge of desktop operating systems and applications
  • Comprehensive knowledge of the principles; methods and techniques used in computer troubleshooting and support

Business Knowledge Customer service experience Ability to explain/relay IT issues to various levels of end-users Ability to prioritize activities and multi-task in a high-stress environment Solid analytic and organizational skills Self assurance and comfort working in a change-dominated environment Other Competencies Strong interpersonal, written and communication skills Insight into how to use multitude of tools to perform job Adaptable to change

Job Requirements

Technology Skills

  • Knowledge of MS Windows XP/7, MS Office, MS Exchange, PC Hardware/Software
  • Solid technical aptitude
  • ServiceNow experience preferred; not required
  • Previous experience supporting help desk operations
  • Comprehensive knowledge of desktop operating systems and applications
  • Comprehensive knowledge of the principles; methods and techniques used in computer troubleshooting and support

Job Snapshot

Location US-FL-Jacksonville, FL
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Connection

Connection through its companies, is a leading information technology (IT) solutions provider to business, government, and markets. We offer a broad selection of more than 300,000 brand name products at competitive prices, in conjunction with award-winning service and support that has enabled us to establish a large and loyal customer base. Headquartered in New Hampshire, Connection has been providing computer products, advice, and information to millions of customers for more than three decades. During this time, we've continually been recognized for our commitment to service, one of the company's founding and guiding principles. Today, we serve our customers through our staff of highly trained account managers, our Web sites, and specialized IT product catalogs. Learn More

Contact Information

US-FL-Jacksonville, FL
Snapshot
Connection
Company:
US-FL-Jacksonville, FL
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

We are currently hiring for a contract through at least May that can definitely go longer.

  • 1-3 yrs experience on a Help Desk/Service Desk
  • Cert is nice to have -- not a must

 Connection and all of its subsidiary companies are committed to equal opportunity and proud to be affirmative action employers. All qualified applicants will receive consideration for employment, without regard to race, sex (including pregnancy), color, religion, age, national origin, ancestry, physical or mental disability status, medical condition, sexual orientation, marital status, protected veteran status, and all other characteristics protected by applicable state and federal law. Technology Skills

  • Knowledge of MS Windows XP/7, MS Office, MS Exchange, PC Hardware/Software
  • Solid technical aptitude
  • ServiceNow experience preferred; not required
  • Previous experience supporting help desk operations
  • Comprehensive knowledge of desktop operating systems and applications
  • Comprehensive knowledge of the principles; methods and techniques used in computer troubleshooting and support

Business Knowledge Customer service experience Ability to explain/relay IT issues to various levels of end-users Ability to prioritize activities and multi-task in a high-stress environment Solid analytic and organizational skills Self assurance and comfort working in a change-dominated environment Other Competencies Strong interpersonal, written and communication skills Insight into how to use multitude of tools to perform job Adaptable to change

Job Requirements

Technology Skills

  • Knowledge of MS Windows XP/7, MS Office, MS Exchange, PC Hardware/Software
  • Solid technical aptitude
  • ServiceNow experience preferred; not required
  • Previous experience supporting help desk operations
  • Comprehensive knowledge of desktop operating systems and applications
  • Comprehensive knowledge of the principles; methods and techniques used in computer troubleshooting and support
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