The #1 Site for IT and Engineering Jobs - search all IT and Engineering  jobs.
Mjp1vl6v1qfgrqpyz7r

Help Desk Support

Job Description

Title : Help Desk Support

Duration : 6 Months

Address: Sylmar CA 91342/Cleveland, OH 44111/ Westlake, LA 70669

Hours: 7:00AM to 4:00PM


Job Descriptions:

  • Helps customers who are having basic operation problems and system malfunctions.
  • Receives customer problem reports and answers same under the guidance of Second Level.
  • Answer questions regarding system procedures, on-line transactions, system status and downtime.
  • Relays messages sent to or received from customers in a timely manner.
  • Stays informed of all changes to the operating systems or software programs that affect customers.
  • Relays requests for assistance that are outside the scope of the Help Desk to the appropriate group.
  • Maintains records of correspondence received and responded to.
  • Should have good verbal and written communication skills.
  • Must have intermediate level proficiency in verbal and written
  • skills; technical/mechanical aptitude, and organizational skills.
  • Additional Prescreening Requirements: (1 Mandatory) 
  • Education/Formal Training verifications should include contacts made to reported educational institutions and previous employers to verify information contract employee provided. 

Job Requirements

Title : Help Desk Support

Duration : 6 Months

Address: Sylmar CA 91342/Cleveland, OH 44111/ Westlake, LA 70669

Hours: 7:00AM to 4:00PM

Job Descriptions:

  • Helps customers who are having basic operation problems and system malfunctions.
  • Receives customer problem reports and answers same under the guidance of Second Level.
  • Answer questions regarding system procedures, on-line transactions, system status and downtime.
  • Relays messages sent to or received from customers in a timely manner.
  • Stays informed of all changes to the operating systems or software programs that affect customers.
  • Relays requests for assistance that are outside the scope of the Help Desk to the appropriate group.
  • Maintains records of correspondence received and responded to.
  • Should have good verbal and written communication skills.
  • Must have intermediate level proficiency in verbal and written
  • skills; technical/mechanical aptitude, and organizational skills.
  • Additional Prescreening Requirements: 
  • Education/Formal Training verifications should include contacts made to reported educational institutions and previous employers to verify information contract employee provided. 

Job Snapshot

Location US-OH-Cleveland
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
Apply

Company Overview

American Cybersystems, Inc. (ACS Group)

ACS Group provides services to Fortune 1000 companies across various industry verticals. With a proven track record of managing project demands while improving the efficiency, productivity and profitability of new and existing projects through process improvement, ACS Group is consistently recognized for identifying and implementing strategic solutions that create and preserve long-term business value. Learn More

Contact Information

US-OH-Cleveland
Abhishek Tiwari
Icon-social-facebookIcon-social-linkedinIcon-social-twitter
Snapshot
American Cybersystems, Inc. (ACS Group)
Company:
US-OH-Cleveland
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Title : Help Desk Support

Duration : 6 Months

Address: Sylmar CA 91342/Cleveland, OH 44111/ Westlake, LA 70669

Hours: 7:00AM to 4:00PM


Job Descriptions:

  • Helps customers who are having basic operation problems and system malfunctions.
  • Receives customer problem reports and answers same under the guidance of Second Level.
  • Answer questions regarding system procedures, on-line transactions, system status and downtime.
  • Relays messages sent to or received from customers in a timely manner.
  • Stays informed of all changes to the operating systems or software programs that affect customers.
  • Relays requests for assistance that are outside the scope of the Help Desk to the appropriate group.
  • Maintains records of correspondence received and responded to.
  • Should have good verbal and written communication skills.
  • Must have intermediate level proficiency in verbal and written
  • skills; technical/mechanical aptitude, and organizational skills.
  • Additional Prescreening Requirements: (1 Mandatory) 
  • Education/Formal Training verifications should include contacts made to reported educational institutions and previous employers to verify information contract employee provided. 

Job Requirements

Title : Help Desk Support

Duration : 6 Months

Address: Sylmar CA 91342/Cleveland, OH 44111/ Westlake, LA 70669

Hours: 7:00AM to 4:00PM

Job Descriptions:

  • Helps customers who are having basic operation problems and system malfunctions.
  • Receives customer problem reports and answers same under the guidance of Second Level.
  • Answer questions regarding system procedures, on-line transactions, system status and downtime.
  • Relays messages sent to or received from customers in a timely manner.
  • Stays informed of all changes to the operating systems or software programs that affect customers.
  • Relays requests for assistance that are outside the scope of the Help Desk to the appropriate group.
  • Maintains records of correspondence received and responded to.
  • Should have good verbal and written communication skills.
  • Must have intermediate level proficiency in verbal and written
  • skills; technical/mechanical aptitude, and organizational skills.
  • Additional Prescreening Requirements: 
  • Education/Formal Training verifications should include contacts made to reported educational institutions and previous employers to verify information contract employee provided. 
Sologig Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using sologig.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Help Desk Support Apply now