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Help Desk Support

Job Description

Ref ID: 03500-9501958275

Classification: Help Desk Support

Compensation: $15.00 to $20.00 hourly

Local client is seeking a Help Desk Support Professional to assist with the support of all technical issues for internal end users.

PRIMARY RESPONSIBILITIES
•Provide advanced support per request; investigate, troubleshoot, and resolve issues in a timely manner
•Apply operating system patches and upgrades on a regular basis; upgrade administrative tools and utilities; configure/create services as necessary
•Act as the primary lead on desktop PC projects in conjunction with local and corporate IT initiatives
•Perform root cause analysis of problematic software and hardware. Document resolution(s)
•Work with 3rd party providers and corporate IT to fulfill software and hardware requirements for
•desktop PC and laptops
•Provide desktop hardware/software support both remotely via Team Viewer and in person
•Answer, evaluate and prioritize requests for assistance in the form of phone calls, e-mails, work
•orders and in-person requests from users experiencing problems with hardware, software,
•networking and other computer-related technologies
•Maintain a high level of support consistent with TForce standards
•Provide on-call support after hours on a rotating schedule
•Manage requests/resolutions in the tracking system
•Recreating escalated Desktop problems to define root cause, work with the helpdesk team to implement and document a solution.
•Evaluate equipment for disposition – repair, replace, salvage, or destruction.
•Other duties as assigned
EDUCATION REQUIREMENTS
•Technical or Associate degree or equivalent work experience required; B.S., B.A. or Microsoft certifications beneficial
EXPERIENCE REQUIREMENTS
•Minimum of 3 years’ experience as a Desktop Engineer or Help Desk Analyst II/Technician II.
•Extensive knowledge of troubleshooting of operating systems, Windows 7 Pro & Windows 10 Pro (or above)
•Mid-level experience with Microsoft Office 365 & Active Directory Administration
•Familiarity with Cisco Umbrella, Lansweeper, Remote desktop software (e.g. TeamViewer)
•Experience in supporting a large, 1,000+ PC User environment
•Experience with ITIL Processes related to Help Desk is a plus
•Experience utilizing scripting languages such as PowerShell and Windows Batch Scripting is a plus
SKILLS AND ABILITIES REQUIREMENTS
•Advanced, demonstrated organization skills
•Working knowledge of Microsoft PC software (operating systems and applications)
•Ability to multitask and work with minimal supervision in critical uptime setting
•Strong understanding of: TCP IP, DNS, DHCP, PXE, 802.11x, Bluetooth
•Advanced analytical and problem-solving skills
•Strong oral and written communication skills
•Positive attitude with strong customer service and interpersonal skills

If this sounds like an opportunity that you would be interested in, please reach out! We look forward to hearing from you soon! Please call, apply, or email if interested in hearing more. Saj.Patel@rht.com, 405-236-0202.

Robert Half Technology provides a competitive health insurance plan to all of its consultants. As a contractor you will be eligible to receive benefits right away, utilize direct deposit, partake in online skills development, holiday pay, 401k, and vacation time. Robert Half is an equal opportunity employer.

Job Requirements

•Minimum of 3 years’ experience as a Desktop Engineer or Help Desk Analyst II/Technician II.
•Extensive knowledge of troubleshooting of operating systems, Windows 7 Pro & Windows 10 Pro (or above)
•Mid-level experience with Microsoft Office 365 & Active Directory Administration
•Familiarity with Cisco Umbrella, Lansweeper, Remote desktop software (e.g. TeamViewer)
•Experience in supporting a large, 1,000+ PC User environment
•Experience with ITIL Processes related to Help Desk is a plus
•Experience utilizing scripting languages such as PowerShell and Windows Batch Scripting is a plus

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Job Snapshot

Location US-OK-Oklahoma City
Employment Type Full-Time
Pay Type Hour
Pay Rate $15.00 - $20.00 /Hour
Store Type Engineering & Aerospace, IT & Technical, Creative & Design
Apply

Company Overview

Robert Half Technology

With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Learn More

Contact Information

US-OK-Oklahoma City
Recruiter
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Snapshot
Robert Half Technology
Company:
US-OK-Oklahoma City
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$15.00 - $20.00 /Hour
Pay Rate:
Engineering & Aerospace, IT & Technical, Creative & Design
Store Type:

Job Description

Ref ID: 03500-9501958275

Classification: Help Desk Support

Compensation: $15.00 to $20.00 hourly

Local client is seeking a Help Desk Support Professional to assist with the support of all technical issues for internal end users.

PRIMARY RESPONSIBILITIES
•Provide advanced support per request; investigate, troubleshoot, and resolve issues in a timely manner
•Apply operating system patches and upgrades on a regular basis; upgrade administrative tools and utilities; configure/create services as necessary
•Act as the primary lead on desktop PC projects in conjunction with local and corporate IT initiatives
•Perform root cause analysis of problematic software and hardware. Document resolution(s)
•Work with 3rd party providers and corporate IT to fulfill software and hardware requirements for
•desktop PC and laptops
•Provide desktop hardware/software support both remotely via Team Viewer and in person
•Answer, evaluate and prioritize requests for assistance in the form of phone calls, e-mails, work
•orders and in-person requests from users experiencing problems with hardware, software,
•networking and other computer-related technologies
•Maintain a high level of support consistent with TForce standards
•Provide on-call support after hours on a rotating schedule
•Manage requests/resolutions in the tracking system
•Recreating escalated Desktop problems to define root cause, work with the helpdesk team to implement and document a solution.
•Evaluate equipment for disposition – repair, replace, salvage, or destruction.
•Other duties as assigned
EDUCATION REQUIREMENTS
•Technical or Associate degree or equivalent work experience required; B.S., B.A. or Microsoft certifications beneficial
EXPERIENCE REQUIREMENTS
•Minimum of 3 years’ experience as a Desktop Engineer or Help Desk Analyst II/Technician II.
•Extensive knowledge of troubleshooting of operating systems, Windows 7 Pro & Windows 10 Pro (or above)
•Mid-level experience with Microsoft Office 365 & Active Directory Administration
•Familiarity with Cisco Umbrella, Lansweeper, Remote desktop software (e.g. TeamViewer)
•Experience in supporting a large, 1,000+ PC User environment
•Experience with ITIL Processes related to Help Desk is a plus
•Experience utilizing scripting languages such as PowerShell and Windows Batch Scripting is a plus
SKILLS AND ABILITIES REQUIREMENTS
•Advanced, demonstrated organization skills
•Working knowledge of Microsoft PC software (operating systems and applications)
•Ability to multitask and work with minimal supervision in critical uptime setting
•Strong understanding of: TCP IP, DNS, DHCP, PXE, 802.11x, Bluetooth
•Advanced analytical and problem-solving skills
•Strong oral and written communication skills
•Positive attitude with strong customer service and interpersonal skills

If this sounds like an opportunity that you would be interested in, please reach out! We look forward to hearing from you soon! Please call, apply, or email if interested in hearing more. Saj.Patel@rht.com, 405-236-0202.

Robert Half Technology provides a competitive health insurance plan to all of its consultants. As a contractor you will be eligible to receive benefits right away, utilize direct deposit, partake in online skills development, holiday pay, 401k, and vacation time. Robert Half is an equal opportunity employer.

Job Requirements

•Minimum of 3 years’ experience as a Desktop Engineer or Help Desk Analyst II/Technician II.
•Extensive knowledge of troubleshooting of operating systems, Windows 7 Pro & Windows 10 Pro (or above)
•Mid-level experience with Microsoft Office 365 & Active Directory Administration
•Familiarity with Cisco Umbrella, Lansweeper, Remote desktop software (e.g. TeamViewer)
•Experience in supporting a large, 1,000+ PC User environment
•Experience with ITIL Processes related to Help Desk is a plus
•Experience utilizing scripting languages such as PowerShell and Windows Batch Scripting is a plus

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

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