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Help Desk Technician II

Job Description


SNI Technology has a client on the Southside of Jacksonville, FL, in need of two Sr. Help Desk Technicians.

The Sr. Help Desk Technician is responsible for answering overflow of incoming emails and support calls. Analyze issues being escalated from Tier 1 and root cause problems. Follow troubleshooting steps to correct issues and escalate tickets to Engineer 3 Technicians as needed.

Essential Duties and Responsibilities

  • Thoroughly document issue details and troubleshooting steps
  • Troubleshoot all network related issues and escalate as needed
  • Create documentation for troubleshooting steps for Jr. Help Desk Technicians
  • Troubleshoot network connectivity issues
  • Nice to have skills: Jira, Solarwinds

Job Requirements

 

Job Snapshot

Location US-FL-Jacksonville
Employment Type Full-Time
Pay Type Year
Pay Rate $32,256.00 - $40,000.00 /Year
Store Type IT & Technical
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Company Overview

SNI Technology

SNI Technology® is one of the fastest growing technology recruitment companies in the country specializing in technical careers and temporary jobs. We uniquely align with our clients and the candidates we represent, because our staff is hired from the industry we serve. We offer technical talent and employment opportunities on a contract, contract–to–hire, and a direct–hire basis in a wide variety of disciplines from helpdesk professionals to the most cutting-edge software architects. Learn More

Contact Information

US-FL-Jacksonville
SNI Technology
Snapshot
SNI Technology
Company:
US-FL-Jacksonville
Location:
Full-Time
Employment Type:
Year
Pay Type:
$32,256.00 - $40,000.00 /Year
Pay Rate:
IT & Technical
Store Type:

Job Description


SNI Technology has a client on the Southside of Jacksonville, FL, in need of two Sr. Help Desk Technicians.

The Sr. Help Desk Technician is responsible for answering overflow of incoming emails and support calls. Analyze issues being escalated from Tier 1 and root cause problems. Follow troubleshooting steps to correct issues and escalate tickets to Engineer 3 Technicians as needed.

Essential Duties and Responsibilities

  • Thoroughly document issue details and troubleshooting steps
  • Troubleshoot all network related issues and escalate as needed
  • Create documentation for troubleshooting steps for Jr. Help Desk Technicians
  • Troubleshoot network connectivity issues
  • Nice to have skills: Jira, Solarwinds

Job Requirements

 
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Help Desk Technician II Apply now