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Help Desk Technician

Job Description

Project Duration

  • Contract-to-Possible-Hire, 3 Months
    • This client has the right to convert nTech Solutions employees at anytime after 90 days without obligations, but otherwise, it is also fine to continue having them work as a contingent worker, as long as the client requires them.


Client Information / Hours & Shift

  • This role is supporting a Help Desk for an awarded government contract
  • Help Desk is open daily from 5a to 10p; Candidates must be flexible in terms of shift availability
  • Tentative Shift – Three (3) days during the week for 8-hour shift between 5a to 10p, plus Saturday & Sunday (most likely from 12:30p to 9p)
  • Recently Hired Candidate Shifts:
    • Tues, Thur, Fri 10:30a-7p, Sat & Sun 12:30-9p
    • Tues, Wed, Thur 5:30a-2p; Sat & Sun 7:30a-4p



Responsibilities

  • Diagnoses inquiries and work requests related to desktops, laptops, and custom apps/systems.
  • Provides end-user software troubleshooting and support to internal and external users/customers.
  • Applies diagnostic techniques to identify problems, investigate root cause analyses and recommend solutions using Remedy IT Service Management Suite.
  • Provides troubleshooting/support for over 200 customized applications supporting over 10,000 users.
  • Assists in the administration of remote user workstations and resolution of remote connectivity issues.
  • Provides help desk and email support for local and off-site users.
  • Maintains current knowledge of the Windows 7 and 10 desktop environment, networking, access technologies, and applications supporting end users.
  • Installs, configures and upgrades computer hardware and software.


Job Requirements

Required Skills

  • Background – Candidate must successfully pass a background investigation, including a check of any criminal activity over the past 10 years and a credit check of any financial issues over the past 7 years to continue employment.
  • Education / Experience – Minimum of an Associate’s Degree in IT or related field and a minimum 2 years of full-time work experience (at least 1 year of which must be supporting IT); In lieu of the Associate’s Degree in IT or related field, a minimum of 4 years of full-time work experience (at least 3 years of which must be supporting IT)
  • Minimum 1 year of experience supporting Help Desk operations
  • Basic skills to support configuration and troubleshooting of Windows 7 and 10 environments




nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.


Job Snapshot

Location US-VA-Alexandria
Employment Type Contract - W2
Pay Type Year
Pay Rate N/A
Store Type Other
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Company Overview

nTech Solutions, Inc.

nTech Solutions is a national IT Solutions provider supporting BI, Cyber Security, EAI, Mobility, SOA, ERP, Application Development and Staff Augmentation. nTech is trusted by many of the world’s leading organizations to solve their complex business challenges using cutting edge technologies. Having provided IT Solutions since 2005, we know the industry and what it takes to provide clients with quality professionals. We strive to facilitate your projects completion on time and on budget. Learn More

Contact Information

US-VA-Alexandria
Mahesh Kumar
410-988-3372
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Snapshot
nTech Solutions, Inc.
Company:
US-VA-Alexandria
Location:
Contract - W2
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Other
Store Type:

Job Description

Project Duration

  • Contract-to-Possible-Hire, 3 Months
    • This client has the right to convert nTech Solutions employees at anytime after 90 days without obligations, but otherwise, it is also fine to continue having them work as a contingent worker, as long as the client requires them.


Client Information / Hours & Shift

  • This role is supporting a Help Desk for an awarded government contract
  • Help Desk is open daily from 5a to 10p; Candidates must be flexible in terms of shift availability
  • Tentative Shift – Three (3) days during the week for 8-hour shift between 5a to 10p, plus Saturday & Sunday (most likely from 12:30p to 9p)
  • Recently Hired Candidate Shifts:
    • Tues, Thur, Fri 10:30a-7p, Sat & Sun 12:30-9p
    • Tues, Wed, Thur 5:30a-2p; Sat & Sun 7:30a-4p



Responsibilities

  • Diagnoses inquiries and work requests related to desktops, laptops, and custom apps/systems.
  • Provides end-user software troubleshooting and support to internal and external users/customers.
  • Applies diagnostic techniques to identify problems, investigate root cause analyses and recommend solutions using Remedy IT Service Management Suite.
  • Provides troubleshooting/support for over 200 customized applications supporting over 10,000 users.
  • Assists in the administration of remote user workstations and resolution of remote connectivity issues.
  • Provides help desk and email support for local and off-site users.
  • Maintains current knowledge of the Windows 7 and 10 desktop environment, networking, access technologies, and applications supporting end users.
  • Installs, configures and upgrades computer hardware and software.


Job Requirements

Required Skills

  • Background – Candidate must successfully pass a background investigation, including a check of any criminal activity over the past 10 years and a credit check of any financial issues over the past 7 years to continue employment.
  • Education / Experience – Minimum of an Associate’s Degree in IT or related field and a minimum 2 years of full-time work experience (at least 1 year of which must be supporting IT); In lieu of the Associate’s Degree in IT or related field, a minimum of 4 years of full-time work experience (at least 3 years of which must be supporting IT)
  • Minimum 1 year of experience supporting Help Desk operations
  • Basic skills to support configuration and troubleshooting of Windows 7 and 10 environments




nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.


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