The #1 Site for IT and Engineering Jobs - search all IT and Engineering  jobs.
M3p7776vr4n7n5z924f

Help Desk Technician

Job Description

Ref ID: 04310-9502049934

Classification: Help Desk/Tech Support I

Compensation: DOE

Seeking a Help Desk Technician. This individual would provide technical customer support for learners, mentors and staff to resolve technology issues and provide training on desktop systems, productivity tools and software applications. Provides account administration for user accounts, security, e-mail, and telephone systems. Provides quality assurance review and troubleshoots web sites and applications software. If interested APPLY NOW! Or send your most recent resume to daryl.howell@rht.com! DUTIES Provides IT Customer Support (Help Desk) functions for requests from Learners, mentors and staff; includes all technology related issues to both in-person and remote customers Demonstrates excellent customer service skills and maintains a positive, detail oriented image while responding to work orders in a timely manner Maintains accurate and timely documentation of work order progress. Communicates issues, critical problems and situations to appropriate managers Conducts training on software applications and websites for mentors and staff. Determines hardware and/or software problems on desktop and productivity tools (i.e. telephone, fax, copier, printer, etc.) and repair or provide alternates toward resolving the problem Administers user accounts, security, e-mail and telephone systems for new and departing staff and mentors Quality reviews websites and applications software during the development, testing and deployment process Participates in the deployment of new software and technology Keeps abreast of technology trends, especially those relevant to the company Attends meetings and participates in committees and task forces, as assigned Participates in IT projects If interested APPLY NOW! Or send your most recent resume to daryl.howell@rht.com! QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Outstanding customer service skills Good written communication Comfortable in a fast-paced environment Self-starter Able to troubleshoot software and hardware Analytical review skills problem solving Comfortable with using a variety of hardware (including media players and screens) Working knowledge of Microsoft Windows Office, Server and Workstation OS, Microsoft Office 365 Hands-on experience in networking, TCP/IP, LAN/WAN, DHCP, DNS, Firewalls and Wireless Networks One or more relevant industry standard qualifications, such as MCSA, A+ certification is a distinct advantage Microsoft Dynamics CRM experience is a benefit Willingness to learn If interested APPLY NOW! Or send your most recent resume to daryl.howell@rht.com!

Job Requirements

Seeking a Help Desk Technician. This individual would provide technical customer support for learners, mentors and staff to resolve technology issues and provide training on desktop systems, productivity tools and software applications. Provides account administration for user accounts, security, e-mail, and telephone systems. Provides quality assurance review and troubleshoots web sites and applications software. If interested APPLY NOW! Or send your most recent resume to daryl.howell@rht.com! DUTIES Provides IT Customer Support (Help Desk) functions for requests from Learners, mentors and staff; includes all technology related issues to both in-person and remote customers Demonstrates excellent customer service skills and maintains a positive, detail oriented image while responding to work orders in a timely manner Maintains accurate and timely documentation of work order progress. Communicates issues, critical problems and situations to appropriate managers Conducts training on software applications and websites for mentors and staff. Determines hardware and/or software problems on desktop and productivity tools (i.e. telephone, fax, copier, printer, etc.) and repair or provide alternates toward resolving the problem Administers user accounts, security, e-mail and telephone systems for new and departing staff and mentors Quality reviews websites and applications software during the development, testing and deployment process Participates in the deployment of new software and technology Keeps abreast of technology trends, especially those relevant to the company Attends meetings and participates in committees and task forces, as assigned Participates in IT projects If interested APPLY NOW! Or send your most recent resume to daryl.howell@rht.com! QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Outstanding customer service skills Good written communication Comfortable in a fast-paced environment Self-starter Able to troubleshoot software and hardware Analytical review skills problem solving Comfortable with using a variety of hardware (including media players and screens) Working knowledge of Microsoft Windows Office, Server and Workstation OS, Microsoft Office 365 Hands-on experience in networking, TCP/IP, LAN/WAN, DHCP, DNS, Firewalls and Wireless Networks One or more relevant industry standard qualifications, such as MCSA, A+ certification is a distinct advantage Microsoft Dynamics CRM experience is a benefit Willingness to learn If interested APPLY NOW! Or send your most recent resume to daryl.howell@rht.com!

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Job Snapshot

Location US-VA-Glen Allen
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Engineering & Aerospace, IT & Technical, Creative & Design
Other Compensation: DOE
Apply

Company Overview

Robert Half Technology

With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Learn More

Contact Information

US-VA-Glen Allen
Recruiter
804-747-9500
-
Icon-social-facebookIcon-social-linkedinIcon-social-twitter
Snapshot
Robert Half Technology
Company:
US-VA-Glen Allen
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Engineering & Aerospace, IT & Technical, Creative & Design
Store Type:

Job Description

Ref ID: 04310-9502049934

Classification: Help Desk/Tech Support I

Compensation: DOE

Seeking a Help Desk Technician. This individual would provide technical customer support for learners, mentors and staff to resolve technology issues and provide training on desktop systems, productivity tools and software applications. Provides account administration for user accounts, security, e-mail, and telephone systems. Provides quality assurance review and troubleshoots web sites and applications software. If interested APPLY NOW! Or send your most recent resume to daryl.howell@rht.com! DUTIES Provides IT Customer Support (Help Desk) functions for requests from Learners, mentors and staff; includes all technology related issues to both in-person and remote customers Demonstrates excellent customer service skills and maintains a positive, detail oriented image while responding to work orders in a timely manner Maintains accurate and timely documentation of work order progress. Communicates issues, critical problems and situations to appropriate managers Conducts training on software applications and websites for mentors and staff. Determines hardware and/or software problems on desktop and productivity tools (i.e. telephone, fax, copier, printer, etc.) and repair or provide alternates toward resolving the problem Administers user accounts, security, e-mail and telephone systems for new and departing staff and mentors Quality reviews websites and applications software during the development, testing and deployment process Participates in the deployment of new software and technology Keeps abreast of technology trends, especially those relevant to the company Attends meetings and participates in committees and task forces, as assigned Participates in IT projects If interested APPLY NOW! Or send your most recent resume to daryl.howell@rht.com! QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Outstanding customer service skills Good written communication Comfortable in a fast-paced environment Self-starter Able to troubleshoot software and hardware Analytical review skills problem solving Comfortable with using a variety of hardware (including media players and screens) Working knowledge of Microsoft Windows Office, Server and Workstation OS, Microsoft Office 365 Hands-on experience in networking, TCP/IP, LAN/WAN, DHCP, DNS, Firewalls and Wireless Networks One or more relevant industry standard qualifications, such as MCSA, A+ certification is a distinct advantage Microsoft Dynamics CRM experience is a benefit Willingness to learn If interested APPLY NOW! Or send your most recent resume to daryl.howell@rht.com!

Job Requirements

Seeking a Help Desk Technician. This individual would provide technical customer support for learners, mentors and staff to resolve technology issues and provide training on desktop systems, productivity tools and software applications. Provides account administration for user accounts, security, e-mail, and telephone systems. Provides quality assurance review and troubleshoots web sites and applications software. If interested APPLY NOW! Or send your most recent resume to daryl.howell@rht.com! DUTIES Provides IT Customer Support (Help Desk) functions for requests from Learners, mentors and staff; includes all technology related issues to both in-person and remote customers Demonstrates excellent customer service skills and maintains a positive, detail oriented image while responding to work orders in a timely manner Maintains accurate and timely documentation of work order progress. Communicates issues, critical problems and situations to appropriate managers Conducts training on software applications and websites for mentors and staff. Determines hardware and/or software problems on desktop and productivity tools (i.e. telephone, fax, copier, printer, etc.) and repair or provide alternates toward resolving the problem Administers user accounts, security, e-mail and telephone systems for new and departing staff and mentors Quality reviews websites and applications software during the development, testing and deployment process Participates in the deployment of new software and technology Keeps abreast of technology trends, especially those relevant to the company Attends meetings and participates in committees and task forces, as assigned Participates in IT projects If interested APPLY NOW! Or send your most recent resume to daryl.howell@rht.com! QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Outstanding customer service skills Good written communication Comfortable in a fast-paced environment Self-starter Able to troubleshoot software and hardware Analytical review skills problem solving Comfortable with using a variety of hardware (including media players and screens) Working knowledge of Microsoft Windows Office, Server and Workstation OS, Microsoft Office 365 Hands-on experience in networking, TCP/IP, LAN/WAN, DHCP, DNS, Firewalls and Wireless Networks One or more relevant industry standard qualifications, such as MCSA, A+ certification is a distinct advantage Microsoft Dynamics CRM experience is a benefit Willingness to learn If interested APPLY NOW! Or send your most recent resume to daryl.howell@rht.com!

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
Mwm71d69lzbc3jm6rwg
Sologig Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using sologig.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Help Desk Technician Apply now