Ref ID: 04310-9502049934
Classification: Help Desk/Tech Support I
Seeking a Help Desk Technician. This individual would provide technical customer support for learners, mentors and staff to resolve technology issues and provide training on desktop systems, productivity tools and software applications. Provides account administration for user accounts, security, e-mail, and telephone systems. Provides quality assurance review and troubleshoots web sites and applications software. If interested APPLY NOW! Or send your most recent resume to firstname.lastname@example.org! DUTIES Provides IT Customer Support (Help Desk) functions for requests from Learners, mentors and staff; includes all technology related issues to both in-person and remote customers Demonstrates excellent customer service skills and maintains a positive, detail oriented image while responding to work orders in a timely manner Maintains accurate and timely documentation of work order progress. Communicates issues, critical problems and situations to appropriate managers Conducts training on software applications and websites for mentors and staff. Determines hardware and/or software problems on desktop and productivity tools (i.e. telephone, fax, copier, printer, etc.) and repair or provide alternates toward resolving the problem Administers user accounts, security, e-mail and telephone systems for new and departing staff and mentors Quality reviews websites and applications software during the development, testing and deployment process Participates in the deployment of new software and technology Keeps abreast of technology trends, especially those relevant to the company Attends meetings and participates in committees and task forces, as assigned Participates in IT projects If interested APPLY NOW! Or send your most recent resume to email@example.com! QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Outstanding customer service skills Good written communication Comfortable in a fast-paced environment Self-starter Able to troubleshoot software and hardware Analytical review skills problem solving Comfortable with using a variety of hardware (including media players and screens) Working knowledge of Microsoft Windows Office, Server and Workstation OS, Microsoft Office 365 Hands-on experience in networking, TCP/IP, LAN/WAN, DHCP, DNS, Firewalls and Wireless Networks One or more relevant industry standard qualifications, such as MCSA, A+ certification is a distinct advantage Microsoft Dynamics CRM experience is a benefit Willingness to learn If interested APPLY NOW! Or send your most recent resume to firstname.lastname@example.org!