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Help Desk Technician

Job Description

SPEAR, A CALIBRE COMPANY is seeking a Help Desk Technician to join our team in Salt Lake City, UT! The successful candidate must have prior IT Service Desk operations experience. This is an excellent opportunity that provides on-the-job learning and mentorship. The role will serve as the initial point of contact and will gather and analyze information about the user’s issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Provides technical support of hardware, systems, sub-systems and/or applications. Assists with navigating around application menus, may be required to remote into customer’s computer. Troubleshoot network connectivity issues, working with remote employees on a corporate network.

Job Requirements

    A+ or Security+ Certification Active DoD Secret clearance or higher. Can be clearance eligible. Previous computer technical support. Understanding of Active Directory to unlock and reset passwords. Proficient knowledge and understanding of Service Desk software and hardware technologies. Proficient with troubleshooting all Windows Operating systems. Ability to troubleshoot and resolve email issues, specifically MS Outlook. Ability to communicate clearly and effectively, both verbally and in writing. Telephone and listening skills. Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer’s issues. High School Diploma or equivalent Must perform well as part of a team under direct supervision. Excellent written and verbal communications

SPEAR, A CALIBRE COMPANY is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Snapshot

Location US-UT-Salt Lake City
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Other, IT & Technical
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Company Overview

CALIBRE - Sologig

Founded in 1989, CALIBRE Systems is an employee-owned management consulting and technology services company supporting government and industry. CALIBRE is committed to the success of our customers, and delivers enduring solutions that solve management, technology, and program challenges. Learn More

Contact Information

US-UT-Salt Lake City

Snapshot
CALIBRE - Sologig
Company:
US-UT-Salt Lake City
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Other, IT & Technical
Store Type:

Job Description

SPEAR, A CALIBRE COMPANY is seeking a Help Desk Technician to join our team in Salt Lake City, UT! The successful candidate must have prior IT Service Desk operations experience. This is an excellent opportunity that provides on-the-job learning and mentorship. The role will serve as the initial point of contact and will gather and analyze information about the user’s issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Provides technical support of hardware, systems, sub-systems and/or applications. Assists with navigating around application menus, may be required to remote into customer’s computer. Troubleshoot network connectivity issues, working with remote employees on a corporate network.

Job Requirements

    A+ or Security+ Certification Active DoD Secret clearance or higher. Can be clearance eligible. Previous computer technical support. Understanding of Active Directory to unlock and reset passwords. Proficient knowledge and understanding of Service Desk software and hardware technologies. Proficient with troubleshooting all Windows Operating systems. Ability to troubleshoot and resolve email issues, specifically MS Outlook. Ability to communicate clearly and effectively, both verbally and in writing. Telephone and listening skills. Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer’s issues. High School Diploma or equivalent Must perform well as part of a team under direct supervision. Excellent written and verbal communications

SPEAR, A CALIBRE COMPANY is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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