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Help Desk Technician

Job Description

Interactive Business Systems is teaming up with a Watertown, WI  area client to locate and bring on a Help Desk technician for a contract to hire opportunity!



The helpdesk technician is responsible for assisting customers who are experiencing any procedural or operating difficulty with the use of IT applications, equipment, or services and ensuring that an effective solution is provided to the user.

Job Requirements

Essential Job Functions:

  • Represents the information technology department and their services effectively, professionally, and respectfully within and outside of the organization.
  • Provides support for all Information Technology products and services; including answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality, and communicating policy. 
  • Troubleshoots and installs printers, PC's, mobile devices, and other technology based devices.
  • Records required customer and problem information into a trouble ticketing system.  Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
  • Elevates complex and/or high priority problems to the appropriate support groups for resolution.
  • Investigates user problems and identifies their source; determines possible solutions.
  • Creates, updates and disable network access accounts
  • Assist with new technology assessment
  • Elevates complex and/or high priority problems to the appropriate support groups for resolution.
  • Other duties as assigned.

Interested candidates should send a resume and brief cover note to the attention of Chris Douglas at Interactive Business Systems (cdouglas@ibs.com)

IBS offers a competitive salary and comprehensive benefits package to all employees. Referral and sign-on bonuses may also be available.

About IBS: IBS, Interactive Business Systems, Inc., is an IT solutions and staffing company known for achieving business objectives and bottom-line results through the smart architecting, implementation and management of technology. In three decades of developing the technology applications, tools, environments and teams that foster top business performance, we have become an industry-leading IT services provider. 


Job Snapshot

Location US-WI-Watertown
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Interactive Business Systems (IBS)

Our business model is based on developing strong relationships with both our clients and our consultants. We take the time to learn our clients' business and understand their challenges and goals. Likewise, we get to know each of our consultants, their skills and experience, and the path they seek to grow their careers. Armed with knowledge and vision, IBS works with IT managers to identify just the right IT staffing or solutions-based consulting services that get the job done right the first time. By investing ourselves in the success of our clients and our consultants, we create outcomes that benefit both and build the foundation for long-term partnerships. Learn More

Contact Information

US-WI-Watertown
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Snapshot
Interactive Business Systems (IBS)
Company:
US-WI-Watertown
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Interactive Business Systems is teaming up with a Watertown, WI  area client to locate and bring on a Help Desk technician for a contract to hire opportunity!



The helpdesk technician is responsible for assisting customers who are experiencing any procedural or operating difficulty with the use of IT applications, equipment, or services and ensuring that an effective solution is provided to the user.

Job Requirements

Essential Job Functions:

  • Represents the information technology department and their services effectively, professionally, and respectfully within and outside of the organization.
  • Provides support for all Information Technology products and services; including answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality, and communicating policy. 
  • Troubleshoots and installs printers, PC's, mobile devices, and other technology based devices.
  • Records required customer and problem information into a trouble ticketing system.  Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
  • Elevates complex and/or high priority problems to the appropriate support groups for resolution.
  • Investigates user problems and identifies their source; determines possible solutions.
  • Creates, updates and disable network access accounts
  • Assist with new technology assessment
  • Elevates complex and/or high priority problems to the appropriate support groups for resolution.
  • Other duties as assigned.

Interested candidates should send a resume and brief cover note to the attention of Chris Douglas at Interactive Business Systems (cdouglas@ibs.com)

IBS offers a competitive salary and comprehensive benefits package to all employees. Referral and sign-on bonuses may also be available.

About IBS: IBS, Interactive Business Systems, Inc., is an IT solutions and staffing company known for achieving business objectives and bottom-line results through the smart architecting, implementation and management of technology. In three decades of developing the technology applications, tools, environments and teams that foster top business performance, we have become an industry-leading IT services provider. 


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