TEKsystems is actively seeking Help Desk agents for one of our top clients. Support will include but is not limited to (Windows OS, applications, basic desktop and network troubleshooting etc.) via phone, chat, email, and logging into machines remotely.
This will be within a 24x7x365 environment. Hiring for all shifts (Days, Swing, Graves)
- Excellent customer service
- There are several proprietary applications support agents will likely never have been exposed to, technical training will be provided but prior technical experience is preferred
The goal of the Help Desk is to offer first contact resolution as efficiently and quickly as possible, as such part of your daily responsibilities will include:
- OS Support (90% Windows, 10% Mac)
- Supporting Office, Outlook, and other Applications
- Password resets, logout requests etc.
- VPN issues supporting remote workers
- Resolving other front-line issues that might arise
- Free Drinks and Discounted Food
- Company Gym Access
- Game Room
- Soccer Court, Volleyball Court, Basketball Court and More
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.