The #1 Site for IT and Engineering Jobs - search all IT and Engineering  jobs.

Help Desk

Job Description

Stefanini Group is Looking for a help Desk Support in Grand Rapids,MI.
  • Under direct supervision, provides technical advice, guidance and formal or informal training to customers using hardware and software programs.
  • While building a general understanding of services provided and departmental functions, helps colleagues troubleshoot and restore service or gather and document information for next level support.
  • Helps perform root cause analysis and develop checklists for typical problems.
  • May assist in recommending procedures and controls for problem prevention.
  • Contributes to maintenance of knowledge database and call tracking database to enhance quality of problem resolution.
  • May request procedures (or changes to procedures) for problem prevention and control.
  • Works in a team setting, sharing information and assisting others with calls.

Job Requirements

This is tier 1 HELP DESK. 100% phone customer support of technical issues. 30-50 phone calls per day, fast paced, high volume call center environment. Windows 10, Office 365 and general help desk exp required. ServiceNow experience highly preferred.

Job Snapshot

Location US-MI-Grand Rapids
Employment Type Full-Time
Pay Type Year
Pay Rate $34,000.00 - $44,000.00 /Year
Store Type IT & Technical
Apply

Company Overview

Stefanini

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our more than 24,000 employees delivering support in 35 languages, within 88 offices with a direct presence in 40 countries across the Americas, Europe, Africa, Australia and Asia is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. Learn More

Contact Information

US-MI-Grand Rapids
Jay Singh
(248) 263-8681

Snapshot
Stefanini
Company:
US-MI-Grand Rapids
Location:
Full-Time
Employment Type:
Year
Pay Type:
$34,000.00 - $44,000.00 /Year
Pay Rate:
IT & Technical
Store Type:

Job Description

Stefanini Group is Looking for a help Desk Support in Grand Rapids,MI.
  • Under direct supervision, provides technical advice, guidance and formal or informal training to customers using hardware and software programs.
  • While building a general understanding of services provided and departmental functions, helps colleagues troubleshoot and restore service or gather and document information for next level support.
  • Helps perform root cause analysis and develop checklists for typical problems.
  • May assist in recommending procedures and controls for problem prevention.
  • Contributes to maintenance of knowledge database and call tracking database to enhance quality of problem resolution.
  • May request procedures (or changes to procedures) for problem prevention and control.
  • Works in a team setting, sharing information and assisting others with calls.

Job Requirements

This is tier 1 HELP DESK. 100% phone customer support of technical issues. 30-50 phone calls per day, fast paced, high volume call center environment. Windows 10, Office 365 and general help desk exp required. ServiceNow experience highly preferred.
Sologig Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using sologig.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Help Desk Apply now