Ref ID: 02760-9501762512
Classification: Account Executive/Staffing Manager
Responsibilities and Duties for IT Help Desk Support:
-Provide help desk support and resolve problems to the end user?s satisfaction. When necessary coordinate with or escalate requests to other technical team in the organization.
-Monitor and respond quickly and effectively to requests received through the help desk Service desk.
-Modify configurations, utilities, software default settings, etc. For local workstations.
-Document internal procedures and develop knowledge base articles for internal IT team documentation, as well for users.
-Ensure new workstation requests has a computer, required peripherals, and required network connections.
-Manage PC setup and deployment for new employees using standard hardware, images and software.
-Assist with setting up specialized workstations that differ from the standard configuration.
-Maintain inventory of all equipment, software and software licenses.
-Assign users and computers to proper groups in Active Directory.
-When applicable, modify security access permissions in the file servers.
-Monitor management systems to ensure timely workstation hardware and software upgrades as required.
-Assist in the monitoring and administration of workstation management systems, including performance and security compliance.
-Field requests for supporting server applications such as anti-spam and anti-virus servers.
-Assist in network security incidents investigation in collaboration with other technical staff.
-Participate in network audits
-Occasional on call duties