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Help Desk

Job Description

Top Skills Details

1. Mac Desktop Support Troubleshooting
2. Saas Application support
3. Documentation Skills

Where you can make an impact:

  • Be our internal IT go-to for help desk and desktop support spanning - hardware/software and network troubleshooting
  • Basic knowledge in server computing, networking, phone setup/support, and business applications
  • Take ownership of new hire on-boarding, from creating accounts to handing over the equipment
  • Escalate technical issues and coordinates with information technology staff to resolve problems and provide solutions
  • Develop and enforce security best-practices
  • Coordinate with external vendors to get equipment serviced
  • Provide a high degree of professionalism, end-user satisfaction, and willingness to collaborate


Your Experience:

  • Excellent customer service skills
  • MacOS, iOS, and Windows troubleshooting skills
  • Experience supporting Zoom and Zoom Rooms
  • Ability to handle hardware and software tasks around refreshes and on/off-boards by coordinating with the appropriate teams and hiring managers
  • Experience managing a ticket queue, maintaining SLAs and best practices for proper ticket handling
  • Familiarity with creation and updating Help Desk run books
  • Someone who ensures process, policy, and tools provide an excellent end-user experience -- be an advocate for the end-user
  • Can coordinate and run AV events
  • Proactively manages IT inventory of laptops, accessories, and software licenses
  • Experienced with user management in Jamf, OKTA, Google, Active Directory, BetterCloud, and other SAAS apps

Nice to have:

  • Apple Certified Support Professional
  • OKTA Certified Professional
  • JAMF Certified Tech
  • JIRA Administrator Certification
  • JIRA Service Desk Administrator Certification


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

Job Requirements

 

Job Snapshot

Location US-CA-San Francisco
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

TEKsystems, Inc

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company. Learn More

Contact Information

US-CA-San Francisco
Clarisse Rivera
Snapshot
TEKsystems, Inc
Company:
US-CA-San Francisco
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Top Skills Details

1. Mac Desktop Support Troubleshooting
2. Saas Application support
3. Documentation Skills

Where you can make an impact:

  • Be our internal IT go-to for help desk and desktop support spanning - hardware/software and network troubleshooting
  • Basic knowledge in server computing, networking, phone setup/support, and business applications
  • Take ownership of new hire on-boarding, from creating accounts to handing over the equipment
  • Escalate technical issues and coordinates with information technology staff to resolve problems and provide solutions
  • Develop and enforce security best-practices
  • Coordinate with external vendors to get equipment serviced
  • Provide a high degree of professionalism, end-user satisfaction, and willingness to collaborate


Your Experience:

  • Excellent customer service skills
  • MacOS, iOS, and Windows troubleshooting skills
  • Experience supporting Zoom and Zoom Rooms
  • Ability to handle hardware and software tasks around refreshes and on/off-boards by coordinating with the appropriate teams and hiring managers
  • Experience managing a ticket queue, maintaining SLAs and best practices for proper ticket handling
  • Familiarity with creation and updating Help Desk run books
  • Someone who ensures process, policy, and tools provide an excellent end-user experience -- be an advocate for the end-user
  • Can coordinate and run AV events
  • Proactively manages IT inventory of laptops, accessories, and software licenses
  • Experienced with user management in Jamf, OKTA, Google, Active Directory, BetterCloud, and other SAAS apps

Nice to have:

  • Apple Certified Support Professional
  • OKTA Certified Professional
  • JAMF Certified Tech
  • JIRA Administrator Certification
  • JIRA Service Desk Administrator Certification


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

Job Requirements

 
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