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Job Description

Coordinates, diagnoses and troubleshoots incoming end user requests. Provides technical support services to end users either local or remote with problems or issues related to information technology services including but not limited to: applications, workstations, conference rooms, collaboration services, and network services. Provides timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs). Provides case status updates to management and end users. Supports and maintains effective relationships with end users. Maintains and updates records in tracking databases within established SLAs. Alerts management to emerging trends in incidents, problems, or issues.

Education & Experience

  • Requires developing job knowledge/skills.
  • Requires a High School Diploma or equivalent and a minimum of 4 years of prior relevant experience or 2 years post-Secondary/Associates Degree with 0 to 2 years of prior related experience.

Job Requirements

Diagnoses and troubleshoots end user Requests.

Installation, troubleshoot the hardware or software

Experience with windows 10

Job Snapshot

Location US-VA-Lynchburg
Employment Type Contractor
Pay Type Hour
Pay Rate N/A
Store Type Other, IT & Technical
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Company Overview

American Cybersystems, Inc. (ACS Group)

ACS Group provides services to Fortune 1000 companies across various industry verticals. With a proven track record of managing project demands while improving the efficiency, productivity and profitability of new and existing projects through process improvement, ACS Group is consistently recognized for identifying and implementing strategic solutions that create and preserve long-term business value. Learn More

Contact Information

US-VA-Lynchburg
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Snapshot
American Cybersystems, Inc. (ACS Group)
Company:
US-VA-Lynchburg
Location:
Contractor
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
Other, IT & Technical
Store Type:

Job Description

Coordinates, diagnoses and troubleshoots incoming end user requests. Provides technical support services to end users either local or remote with problems or issues related to information technology services including but not limited to: applications, workstations, conference rooms, collaboration services, and network services. Provides timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs). Provides case status updates to management and end users. Supports and maintains effective relationships with end users. Maintains and updates records in tracking databases within established SLAs. Alerts management to emerging trends in incidents, problems, or issues.

Education & Experience

  • Requires developing job knowledge/skills.
  • Requires a High School Diploma or equivalent and a minimum of 4 years of prior relevant experience or 2 years post-Secondary/Associates Degree with 0 to 2 years of prior related experience.

Job Requirements

Diagnoses and troubleshoots end user Requests.

Installation, troubleshoot the hardware or software

Experience with windows 10

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