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Helpdesk Analyst

Job Description

Job Title: Help Desk Analyst

Location: Sandy Springs of Atlanta, Georgia

Terms: Contract

Shift: 7:30am - 4:30pm (Monday - Friday)



As a Help Desk Analyst within our healthcare clients' IT department, you'll be responding to tickets submitted to the ServiceNow ticketing system and fixing IT issues for internal employees within a large hospital environment. This includes providing technical phone support and maintenance on hardware, software, network, and healthcare applications.

If you're interested in working with one of the of the Southeast's best health systems that has been recognized for excellence by Forbes, the Atlanta Journal Constitution, and U.S. News & World Report, then keep reading and apply below!


Responsibilities:

  • Prioritize 30-35 help desk tickets daily and troubleshoot technical issues as it relates to hardware devices and software applications for internal users - via phone and remote log-in
  • Research and resolve IT support issues with the Technical Services, Applications, and Operations groups
  • Be responsible for all aspects of the MIS Help Desk application including the install, maintenance, regular reporting to management, as well as the on-going use and support
  • Provide administrative support on Active Directory and Microsoft Exchange
  • Deliver extraordinary customer service and display the utmost integrity to all internal users


Qualifications:

  • 2+ years of professional technical experience as an IT Helpdesk Technician or Service Desk Analyst within a large company
  • Successful track record remotely troubleshooting hardware and software issues relating to Windows 7/8/10 operating systems, PCs, laptops, network printers, and computer peripherals
  • Technical experience maintaining Microsoft Exchange and Active Directory
  • Professional experience using an enterprise-level ticketing system such as ServiceNow or Remedy


Bonus Qualifications:

  • Prior experience working with a healthcare or hospital organization
  • CompTIA A+, CompTIA Network+, MCSE or other relevant certifications
  • Experience with ServiceNow ticketing system


ABOUT EIGHT ELEVEN:

At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We're your trusted partner for IT hiring, recruiting and staffing needs.

For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it's contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That's the Eight Eleven promise.


Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Requirements

 

Job Snapshot

Location US-GA-Sandy Springs
Employment Type Contractor
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
Apply

Company Overview

Brooksource

Brooksource is an IT Services Company, specializing in the recruitment and placement of high level IT professionals. We offer competitive compensation, paid holidays, 401k, health benefits, flexible work schedules and just about anything a top tier candidate would demand. Our diverse client base covers all industries and provides us the opportunity to place you, the candidate, in positions that span the entire IT spectrum. Learn More

Contact Information

US-GA-Sandy Springs
Maddie Von Bereghy
Cornelia Torres-Hamlin
Snapshot
Brooksource
Company:
US-GA-Sandy Springs
Location:
Contractor
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Job Title: Help Desk Analyst

Location: Sandy Springs of Atlanta, Georgia

Terms: Contract

Shift: 7:30am - 4:30pm (Monday - Friday)



As a Help Desk Analyst within our healthcare clients' IT department, you'll be responding to tickets submitted to the ServiceNow ticketing system and fixing IT issues for internal employees within a large hospital environment. This includes providing technical phone support and maintenance on hardware, software, network, and healthcare applications.

If you're interested in working with one of the of the Southeast's best health systems that has been recognized for excellence by Forbes, the Atlanta Journal Constitution, and U.S. News & World Report, then keep reading and apply below!


Responsibilities:

  • Prioritize 30-35 help desk tickets daily and troubleshoot technical issues as it relates to hardware devices and software applications for internal users - via phone and remote log-in
  • Research and resolve IT support issues with the Technical Services, Applications, and Operations groups
  • Be responsible for all aspects of the MIS Help Desk application including the install, maintenance, regular reporting to management, as well as the on-going use and support
  • Provide administrative support on Active Directory and Microsoft Exchange
  • Deliver extraordinary customer service and display the utmost integrity to all internal users


Qualifications:

  • 2+ years of professional technical experience as an IT Helpdesk Technician or Service Desk Analyst within a large company
  • Successful track record remotely troubleshooting hardware and software issues relating to Windows 7/8/10 operating systems, PCs, laptops, network printers, and computer peripherals
  • Technical experience maintaining Microsoft Exchange and Active Directory
  • Professional experience using an enterprise-level ticketing system such as ServiceNow or Remedy


Bonus Qualifications:

  • Prior experience working with a healthcare or hospital organization
  • CompTIA A+, CompTIA Network+, MCSE or other relevant certifications
  • Experience with ServiceNow ticketing system


ABOUT EIGHT ELEVEN:

At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We're your trusted partner for IT hiring, recruiting and staffing needs.

For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it's contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That's the Eight Eleven promise.


Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Requirements

 
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