If interested, call me (Neeraj Tewari) at P: 678-648-7388
What we offer:
- Medical Benefits
- No weekend work
- Career advancement
- Increased duties and responsibilities
- Keeping up with technology, systems, processes
Duration: 5+ Months possible Temp to Perm
Pay rate: $15 per hour on w2
Location: Sylmar, California 91342
• Helps customers who are having basic operation problems and system malfunctions.
• Receives customer problem reports and answers same under the guidance of Second Level.
• Answer questions regarding system procedures, on-line transactions, system status and downtime. Relays messages sent to or received from customers in a timely manner.
• Stays informed of all changes to the operating systems or software programs that affect customers.
• Relays requests for assistance that are outside the scope of the Help Desk to the appropriate group.
• Maintains records of correspondence received and responded to.
• Should have good verbal and written communication skills.
• Must have intermediate level proficiency in verbal and written skills; technical/mechanical aptitude, and organizational skills