The #1 Site for IT and Engineering Jobs - search all IT and Engineering  jobs.
Mjp1vl6v1qfgrqpyz7r

Helpdesk Support / Technical Support / Desktop Support / Entry level

Job Description

LOOKING FOR AN ENTRY LEVEL HELPDESK SUPPORT SPECIALIST IN CLEVELAND, OH


We are looking for an Entry level Helpdesk Support Specialist in Cleveland, OH. This is an immediate need.


This position requires someone with the following skills, experience and abilities:


  • A Bachelor’s degree in related field or equivalent work experience.
  • CompTIA A+ and, or, Network+ highly desirable but not required.


JOB DETAILS:

Role: Helpdesk Support

Location: Cleveland, OH

Pay Rate: $20.00/hr

Duration: 6+ Months Possible temp to perm


Responsibilities:

The function of the Help Desk Analyst is to assist customers with support for proprietary software, Microsoft Windows operating system software, computer hardware, computer peripherals and basic computer networking. Customer Support is accomplished primarily by staffing and answering phone calls which involves remote support tools allowing connection into customer computers. Calls are to be handled in a timely fashion and escalated as needed for a suitable resolution. Additional mission related responsibilities will be assigned as required.
Responsibilities:

  • Maintain, create and improve knowledge base data for essential business technologies.
  • Provide phone support up to 20 calls a day, but not limited to that number
  • Take ownership of issues and follow through to completion with minimal, or no, supervision
  • Multitask effectively during extremely busy times and prioritize to achieve the maximum results
  • Physically possess the ability to lift up to 40 pounds
  • Assist with special projects or other department related tasks as assigned
  • Strive for first-call resolution
  • Works well in a team environment
  • Dress code is business casual. Generally, clothing that is neat and professional is acceptable. Items such as cotton shirts (with collars), sweaters, khaki pants, Capri pants and other such casual slacks are acceptable.

Job Requirements

This position requires someone with the following skills, experience and abilities:

  • A Bachelor’s degree in related field or equivalent work experience.
  • CompTIA A+ and, or, Network+ highly desirable but not required.

Job Snapshot

Location US-OH-Cleveland
Employment Type Full-Time
Pay Type Hour
Pay Rate $20.00 /Hour
Store Type IT & Technical, Other
Apply

Company Overview

American Cybersystems, Inc. (ACS Group)

ACS Group provides services to Fortune 1000 companies across various industry verticals. With a proven track record of managing project demands while improving the efficiency, productivity and profitability of new and existing projects through process improvement, ACS Group is consistently recognized for identifying and implementing strategic solutions that create and preserve long-term business value. Learn More

Contact Information

US-OH-Cleveland
Ayan Bera
Icon-social-facebookIcon-social-linkedinIcon-social-twitter
Snapshot
American Cybersystems, Inc. (ACS Group)
Company:
US-OH-Cleveland
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$20.00 /Hour
Pay Rate:
IT & Technical, Other
Store Type:

Job Description

LOOKING FOR AN ENTRY LEVEL HELPDESK SUPPORT SPECIALIST IN CLEVELAND, OH


We are looking for an Entry level Helpdesk Support Specialist in Cleveland, OH. This is an immediate need.


This position requires someone with the following skills, experience and abilities:


  • A Bachelor’s degree in related field or equivalent work experience.
  • CompTIA A+ and, or, Network+ highly desirable but not required.


JOB DETAILS:

Role: Helpdesk Support

Location: Cleveland, OH

Pay Rate: $20.00/hr

Duration: 6+ Months Possible temp to perm


Responsibilities:

The function of the Help Desk Analyst is to assist customers with support for proprietary software, Microsoft Windows operating system software, computer hardware, computer peripherals and basic computer networking. Customer Support is accomplished primarily by staffing and answering phone calls which involves remote support tools allowing connection into customer computers. Calls are to be handled in a timely fashion and escalated as needed for a suitable resolution. Additional mission related responsibilities will be assigned as required.
Responsibilities:

  • Maintain, create and improve knowledge base data for essential business technologies.
  • Provide phone support up to 20 calls a day, but not limited to that number
  • Take ownership of issues and follow through to completion with minimal, or no, supervision
  • Multitask effectively during extremely busy times and prioritize to achieve the maximum results
  • Physically possess the ability to lift up to 40 pounds
  • Assist with special projects or other department related tasks as assigned
  • Strive for first-call resolution
  • Works well in a team environment
  • Dress code is business casual. Generally, clothing that is neat and professional is acceptable. Items such as cotton shirts (with collars), sweaters, khaki pants, Capri pants and other such casual slacks are acceptable.

Job Requirements

This position requires someone with the following skills, experience and abilities:

  • A Bachelor’s degree in related field or equivalent work experience.
  • CompTIA A+ and, or, Network+ highly desirable but not required.
Sologig Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using sologig.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Helpdesk Support / Technical Support / Desktop Support / Entry level Apply now