The #1 Site for IT and Engineering Jobs - search all IT and Engineering  jobs.
Id82yx6mbfkjdk1zzqn

Helpdesk Technician

Job Description

Helpdesk Technician

Indianapolis, IN

6 month contract to hire




Purpose of Position/Summary:





To provide more efficient and timely resolution to user issues promoting greater first call resolution within the confines of current rights and role structure. This position reports to the HelpDesk Team Lead for day to day work direction or higher level staff.




Essential Duties/Responsibilities:






Technicians will be required to provide phone and queue support and perform primary trouble-shooting for all in-coming calls and tickets relating to; active directory and voice mail passwords, as well as network and telecommunications issues. Trouble-shooting includes but is not limited to remoting into customer's machine.




Create trouble tickets for all phone calls received relating to active directory and voice mail passwords, as well as network and telecommunications issues.




Maintain documentation relating to active directory and voice mail passwords, as well as network and telecommunications issues.




Other duties as assigned.




Job Requirements:






Technicians will be required to have knowledge of the Microsoft Office suite and Internet Explorer. They will need knowledge of Remote Desktop Protocols and working knowledge of PC hardware and Operating systems.




Technicians will also be required to have a base understanding of Active Directory and RACF.




Additionally the technician will need to possess and demonstrate problem determination and resolution skills.




They will need good communication skills, both written and verbal and the ability to maintain these skills in a high pressure environment.




Technicians will be required to follow all established policies and procedures.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Requirements

 

Job Snapshot

Location US-IN-Indianapolis
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
Apply

Company Overview

Brooksource

Brooksource is an IT Services Company, specializing in the recruitment and placement of high level IT professionals. We offer competitive compensation, paid holidays, 401k, health benefits, flexible work schedules and just about anything a top tier candidate would demand. Our diverse client base covers all industries and provides us the opportunity to place you, the candidate, in positions that span the entire IT spectrum. Learn More

Contact Information

US-IN-Indianapolis
Karis Fanning
Snapshot
Brooksource
Company:
US-IN-Indianapolis
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Helpdesk Technician

Indianapolis, IN

6 month contract to hire




Purpose of Position/Summary:





To provide more efficient and timely resolution to user issues promoting greater first call resolution within the confines of current rights and role structure. This position reports to the HelpDesk Team Lead for day to day work direction or higher level staff.




Essential Duties/Responsibilities:






Technicians will be required to provide phone and queue support and perform primary trouble-shooting for all in-coming calls and tickets relating to; active directory and voice mail passwords, as well as network and telecommunications issues. Trouble-shooting includes but is not limited to remoting into customer's machine.




Create trouble tickets for all phone calls received relating to active directory and voice mail passwords, as well as network and telecommunications issues.




Maintain documentation relating to active directory and voice mail passwords, as well as network and telecommunications issues.




Other duties as assigned.




Job Requirements:






Technicians will be required to have knowledge of the Microsoft Office suite and Internet Explorer. They will need knowledge of Remote Desktop Protocols and working knowledge of PC hardware and Operating systems.




Technicians will also be required to have a base understanding of Active Directory and RACF.




Additionally the technician will need to possess and demonstrate problem determination and resolution skills.




They will need good communication skills, both written and verbal and the ability to maintain these skills in a high pressure environment.




Technicians will be required to follow all established policies and procedures.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Requirements

 
Mwt2td5z6kzxt6hfr4z
Sologig Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using sologig.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Helpdesk Technician Apply now