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Helpdesk Technician

(Confidential)

Job Description

Title         : Helpdesk Technician

Location  : Fort Knox, KY

Duration  : 6 Months (Contract to hire)


Interim or Active Secret Clearance Required


Job Description:

  • This may include problem recognition, account creation/maintenance, and website familiarization training to the users.
  • The candidate will provide end-user account management to handle increased scrutiny of user accounts, application permissions and HR training events in support of contingency operations.
  • Validate that security approvals and need-to-know are met for user requests.
  • Create and configure user accounts not later than 5 business days after receipt of all proper documentation.
  • Assist users with account issues, technical questions, and report and record system issues.
  • Assist with data usage agreements and other user agreements.

Job Requirements

Minimum Qualifications:

  • Bachelor's degree and a minimum of 2 years of technical experience in an enterprise help desk or desktop support role, or high school diploma or equivalent and 5 years of related technical experience.
  • Knowledge of ISO/ITIL processes and documentation standards
  • People skills, team player, strong written and verbal communications skills, ability to troubleshoot problems quickly, work as both a team and/or as a self-directed individual, client-facing experience, self-disciplined and ability to multi-task.

Thanks & regards,

Harsh Shah

Technical Recruiter

Zolon Tech 

T: (703)-636-3559 | F: (202) 640-4366 

harsh.shah@zolon.com | www.zolon.com | 


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Job Snapshot

Location US-KY-Fort Knox
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical

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Terms & Conditions
Snapshot
(Confidential)
Company:
US-KY-Fort Knox
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Title         : Helpdesk Technician

Location  : Fort Knox, KY

Duration  : 6 Months (Contract to hire)


Interim or Active Secret Clearance Required


Job Description:

  • This may include problem recognition, account creation/maintenance, and website familiarization training to the users.
  • The candidate will provide end-user account management to handle increased scrutiny of user accounts, application permissions and HR training events in support of contingency operations.
  • Validate that security approvals and need-to-know are met for user requests.
  • Create and configure user accounts not later than 5 business days after receipt of all proper documentation.
  • Assist users with account issues, technical questions, and report and record system issues.
  • Assist with data usage agreements and other user agreements.

Job Requirements

Minimum Qualifications:

  • Bachelor's degree and a minimum of 2 years of technical experience in an enterprise help desk or desktop support role, or high school diploma or equivalent and 5 years of related technical experience.
  • Knowledge of ISO/ITIL processes and documentation standards
  • People skills, team player, strong written and verbal communications skills, ability to troubleshoot problems quickly, work as both a team and/or as a self-directed individual, client-facing experience, self-disciplined and ability to multi-task.

Thanks & regards,

Harsh Shah

Technical Recruiter

Zolon Tech 

T: (703)-636-3559 | F: (202) 640-4366 

harsh.shah@zolon.com | www.zolon.com | 


Helpdesk Technician Apply now