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Helpdesk Technician

Job Description


Provide professional end-user support via telephone, email, chat or web submitsProvide restorative or maintenance actions to resolve end-user problemsResponds to end-user problems based on standard proceduresTrack incidents and calls, including but not limited to, entering data into the database timely and accuratelyMay be responsible for ensuring systems are configured properlyExceptional Customer Service SkillsSoftware/Hardware troubleshooting

What you'll get

Work with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

Brazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making;Open floor plan environment where collaboration is highly encouraged!

Take a look for yourself

Here's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY

Job Requirements


High school diploma or equivalent requiredServiceNow Ticketing SystemActive Directory knowledgeMicrosoft Office / O365Lotus Notes / Domino AdministratorBrowser troubleshooting, specifically ChromeSCCMMobility - Android/iPhoneAdobeCisco WebExWindows 7/10 TroubleshootingMAC Troubleshooting0-1 year's relevant experienceRequires excellent customer service skillsSolid foundation of Personal Computer experienceTroubleshooting capability for network/printers/VPN/etc.Overall knowledge of desktop productivity productsAbility to work in a team environmentAbility to multi-task in multiple tools/environmentsProven ability to remain flexible in a changing environmentAttendance and schedule adherence are requirements of this positionMay require additional project-specific training

Job Snapshot

Location US-OR-Remote
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Stefanini

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our more than 24,000 employees delivering support in 35 languages, within 88 offices with a direct presence in 40 countries across the Americas, Europe, Africa, Australia and Asia is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. Learn More

Contact Information

US-OR-Remote
Karly Crippen
(248) 263-5661
Snapshot
Stefanini
Company:
US-OR-Remote
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description


Provide professional end-user support via telephone, email, chat or web submitsProvide restorative or maintenance actions to resolve end-user problemsResponds to end-user problems based on standard proceduresTrack incidents and calls, including but not limited to, entering data into the database timely and accuratelyMay be responsible for ensuring systems are configured properlyExceptional Customer Service SkillsSoftware/Hardware troubleshooting

What you'll get

Work with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

Brazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making;Open floor plan environment where collaboration is highly encouraged!

Take a look for yourself

Here's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY

Job Requirements


High school diploma or equivalent requiredServiceNow Ticketing SystemActive Directory knowledgeMicrosoft Office / O365Lotus Notes / Domino AdministratorBrowser troubleshooting, specifically ChromeSCCMMobility - Android/iPhoneAdobeCisco WebExWindows 7/10 TroubleshootingMAC Troubleshooting0-1 year's relevant experienceRequires excellent customer service skillsSolid foundation of Personal Computer experienceTroubleshooting capability for network/printers/VPN/etc.Overall knowledge of desktop productivity productsAbility to work in a team environmentAbility to multi-task in multiple tools/environmentsProven ability to remain flexible in a changing environmentAttendance and schedule adherence are requirements of this positionMay require additional project-specific training
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