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Helpdesk Technician

Job Description

AIC is seeking a Helpdesk Technician for our client in Syracuse, NY. This is a contract-to-hire opportunity slated for 6 months.

General Purpose:
The Support Services -Team members will apply advanced technical support skills and experience to provide Level 1 and level 2-tier support and deployment of computer software and hardware products and services

Shift is 8:30am to 5:00pm with a 30 minute lunch. Monday thru Friday.


Job Duties and Responsibilities:

  • Troubleshoot and resolve hardware/software problems.
  • Add additional software to our standard images and builds
  • Provide help desk support for members
  • Provide AV support to our meeting rooms.
  • Provide support to proprietary and standard applications.
  • Perform troubleshooting, repairs, and deployment of deployed Windows and Apple products
  • Work daily with internal customers via phone, chat, email, and occasional walk by to resolve break/fix issues and tickets. This includes handling level 1 calls from our members.
  • Accurately record all work, troubleshooting, and communications in incident tickets.
  • The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.

Minimum Requirements:

Education and Experience

  • Associate's Degree in technical field or related professional certifications
  • 2 + years of experience in MS Windows environment performing deskside break/fix support
  • Experience using and troubleshooting MS Office (O365) products
  • Expert level experience troubleshooting Windows 7 and 10 workstations
  • Experience using ticketing systems - ServiceNow preferred
  • Certification and/or License - Microsoft MCP, Comp-Tia, and/or Apple certifications preferred

Knowledge, Skills and Abilities

  • Excellent listening, verbal and written communications skills.
  • Ability to interact effectively with a wide range of people in business and social settings.
  • Logical and efficient with keen attention to detail
  • Able to demonstrate superior customer service skills
  • Able to communicate and translate complex technical topics into easy to understand concepts
  • Able to communicate clearly and effectively, both verbally and in writing
  • Able to clearly document technical processes
  • Able to proficiently manage and troubleshoot Microsoft desktop operating systems
  • Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
  • Working knowledge of Active Directory Users and Comp
  • Working knowledge of Apple products including iPhone, iPad and Mac Computers
  • Must be able to read, write and speak English

Job Duties and Responsibilities:

  • Troubleshoot and resolve hardware/software problems.
  • Add additional software to our standard images and builds
  • Provide help desk support for our members or Dairy Farmers of America
  • Provide AV support to our meeting rooms.
  • Provide support to proprietary and standard applications.
  • Perform troubleshooting, repairs, and deployment of deployed Windows and Apple products
  • Work daily with internal customers via phone, chat, email, and occasional walk by to resolve break/fix issues and tickets. This includes handling level 1 calls from our members.
  • Accurately record all work, troubleshooting, and communications in incident tickets.
  • The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.


Minimum Requirements:
Education and Experience

  • Associate's Degree in technical field or related professional certifications
  • 2 + years of experience in MS Windows environment performing deskside break/fix support
  • Experience using and troubleshooting MS Office (O365) products
  • Expert level experience troubleshooting Windows 7 and 10 workstations
  • Experience using ticketing systems - ServiceNow preferred
  • Certification and/or License - Microsoft MCP, Comp-Tia, and/or Apple certifications preferred


Knowledge, Skills and Abilities

  • Excellent listening, verbal and written communications skills.
  • Ability to interact effectively with a wide range of people in business and social settings.
  • Logical and efficient with keen attention to detail
  • Able to demonstrate superior customer service skills
  • Able to communicate and translate complex technical topics into easy to understand concepts
  • Able to communicate clearly and effectively, both verbally and in writing
  • Able to clearly document technical processes
  • Able to proficiently manage and troubleshoot Microsoft desktop operating systems
  • Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
  • Working knowledge of Active Directory Users and Comp
  • Working knowledge of Apple products including iPhone, iPad and Mac Computers
  • Must be able to read, write and speak English


Physical Demands and Work Environment

  • Works in a business office environment
  • Lifting (20-50 lbs.)


Percent Travel

  • 10-15%
  • Occasional evening and weekend work is required.
  • Occasional over-night travel

Job Requirements

AIC is seeking a Helpdesk Technician for our client in Syracuse, NY. This is a contract-to-hire opportunity slated for 6 months. General Purpose: The Support Services -Team members will apply advanced technical support skills and experience to provide Level 1 and level 2-tier support and deployment of computer software and hardware products and services Shift is 8:30am to 5:00pm with a 30 minute lunch. Monday thru Friday. Job Duties and Responsibilities: Troubleshoot and resolve hardware/software problems. Add additional software to our standard images and builds Provide help desk support for members Provide AV support to our meeting rooms. Provide support to proprietary and standard applications. Perform troubleshooting, repairs, and deployment of deployed Windows and Apple products Work daily with internal customers via phone, chat, email, and occasional walk by to resolve break/fix issues and tickets. This includes handling level 1 calls from our members. Accurately record all work, troubleshooting, and communications in incident tickets. The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required. Minimum Requirements: Education and Experience Associate's Degree in technical field or related professional certifications 2 + years of experience in MS Windows environment performing deskside break/fix support Experience using and troubleshooting MS Office (O365) products Expert level experience troubleshooting Windows 7 and 10 workstations Experience using ticketing systems - ServiceNow preferred Certification and/or License - Microsoft MCP, Comp-Tia, and/or Apple certifications preferred Knowledge, Skills and Abilities Excellent listening, verbal and written communications skills. Ability to interact effectively with a wide range of people in business and social settings. Logical and efficient with keen attention to detail Able to demonstrate superior customer service skills Able to communicate and translate complex technical topics into easy to understand concepts Able to communicate clearly and effectively, both verbally and in writing Able to clearly document technical processes Able to proficiently manage and troubleshoot Microsoft desktop operating systems Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution Working knowledge of Active Directory Users and Comp Working knowledge of Apple products including iPhone, iPad and Mac Computers Must be able to read, write and speak English Job Duties and Responsibilities: Troubleshoot and resolve hardware/software problems. Add additional software to our standard images and builds Provide help desk support for our members or Dairy Farmers of America Provide AV support to our meeting rooms. Provide support to proprietary and standard applications. Perform troubleshooting, repairs, and deployment of deployed Windows and Apple products Work daily with internal customers via phone, chat, email, and occasional walk by to resolve break/fix issues and tickets. This includes handling level 1 calls from our members. Accurately record all work, troubleshooting, and communications in incident tickets. The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required. Minimum Requirements: Education and Experience Associate's Degree in technical field or related professional certifications 2 + years of experience in MS Windows environment performing deskside break/fix support Experience using and troubleshooting MS Office (O365) products Expert level experience troubleshooting Windows 7 and 10 workstations Experience using ticketing systems - ServiceNow preferred Certification and/or License - Microsoft MCP, Comp-Tia, and/or Apple certifications preferred

Job Snapshot

Location US-NY-East Syracuse
Employment Type Contract to Hire
Pay Type Hour
Pay Rate $18.00 - $20.00 /Hour
Store Type IT & Technical
Apply

Company Overview

American Cybersystems, Inc. (ACS Group)

ACS Group provides services to Fortune 1000 companies across various industry verticals. With a proven track record of managing project demands while improving the efficiency, productivity and profitability of new and existing projects through process improvement, ACS Group is consistently recognized for identifying and implementing strategic solutions that create and preserve long-term business value. Learn More

Contact Information

US-NY-East Syracuse
American CyberSystems, Inc.
(972) 406-5028
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Snapshot
American Cybersystems, Inc. (ACS Group)
Company:
US-NY-East Syracuse
Location:
Contract to Hire
Employment Type:
Hour
Pay Type:
$18.00 - $20.00 /Hour
Pay Rate:
IT & Technical
Store Type:

Job Description

AIC is seeking a Helpdesk Technician for our client in Syracuse, NY. This is a contract-to-hire opportunity slated for 6 months.

General Purpose:
The Support Services -Team members will apply advanced technical support skills and experience to provide Level 1 and level 2-tier support and deployment of computer software and hardware products and services

Shift is 8:30am to 5:00pm with a 30 minute lunch. Monday thru Friday.


Job Duties and Responsibilities:

  • Troubleshoot and resolve hardware/software problems.
  • Add additional software to our standard images and builds
  • Provide help desk support for members
  • Provide AV support to our meeting rooms.
  • Provide support to proprietary and standard applications.
  • Perform troubleshooting, repairs, and deployment of deployed Windows and Apple products
  • Work daily with internal customers via phone, chat, email, and occasional walk by to resolve break/fix issues and tickets. This includes handling level 1 calls from our members.
  • Accurately record all work, troubleshooting, and communications in incident tickets.
  • The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.

Minimum Requirements:

Education and Experience

  • Associate's Degree in technical field or related professional certifications
  • 2 + years of experience in MS Windows environment performing deskside break/fix support
  • Experience using and troubleshooting MS Office (O365) products
  • Expert level experience troubleshooting Windows 7 and 10 workstations
  • Experience using ticketing systems - ServiceNow preferred
  • Certification and/or License - Microsoft MCP, Comp-Tia, and/or Apple certifications preferred

Knowledge, Skills and Abilities

  • Excellent listening, verbal and written communications skills.
  • Ability to interact effectively with a wide range of people in business and social settings.
  • Logical and efficient with keen attention to detail
  • Able to demonstrate superior customer service skills
  • Able to communicate and translate complex technical topics into easy to understand concepts
  • Able to communicate clearly and effectively, both verbally and in writing
  • Able to clearly document technical processes
  • Able to proficiently manage and troubleshoot Microsoft desktop operating systems
  • Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
  • Working knowledge of Active Directory Users and Comp
  • Working knowledge of Apple products including iPhone, iPad and Mac Computers
  • Must be able to read, write and speak English

Job Duties and Responsibilities:

  • Troubleshoot and resolve hardware/software problems.
  • Add additional software to our standard images and builds
  • Provide help desk support for our members or Dairy Farmers of America
  • Provide AV support to our meeting rooms.
  • Provide support to proprietary and standard applications.
  • Perform troubleshooting, repairs, and deployment of deployed Windows and Apple products
  • Work daily with internal customers via phone, chat, email, and occasional walk by to resolve break/fix issues and tickets. This includes handling level 1 calls from our members.
  • Accurately record all work, troubleshooting, and communications in incident tickets.
  • The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.


Minimum Requirements:
Education and Experience

  • Associate's Degree in technical field or related professional certifications
  • 2 + years of experience in MS Windows environment performing deskside break/fix support
  • Experience using and troubleshooting MS Office (O365) products
  • Expert level experience troubleshooting Windows 7 and 10 workstations
  • Experience using ticketing systems - ServiceNow preferred
  • Certification and/or License - Microsoft MCP, Comp-Tia, and/or Apple certifications preferred


Knowledge, Skills and Abilities

  • Excellent listening, verbal and written communications skills.
  • Ability to interact effectively with a wide range of people in business and social settings.
  • Logical and efficient with keen attention to detail
  • Able to demonstrate superior customer service skills
  • Able to communicate and translate complex technical topics into easy to understand concepts
  • Able to communicate clearly and effectively, both verbally and in writing
  • Able to clearly document technical processes
  • Able to proficiently manage and troubleshoot Microsoft desktop operating systems
  • Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
  • Working knowledge of Active Directory Users and Comp
  • Working knowledge of Apple products including iPhone, iPad and Mac Computers
  • Must be able to read, write and speak English


Physical Demands and Work Environment

  • Works in a business office environment
  • Lifting (20-50 lbs.)


Percent Travel

  • 10-15%
  • Occasional evening and weekend work is required.
  • Occasional over-night travel

Job Requirements

AIC is seeking a Helpdesk Technician for our client in Syracuse, NY. This is a contract-to-hire opportunity slated for 6 months. General Purpose: The Support Services -Team members will apply advanced technical support skills and experience to provide Level 1 and level 2-tier support and deployment of computer software and hardware products and services Shift is 8:30am to 5:00pm with a 30 minute lunch. Monday thru Friday. Job Duties and Responsibilities: Troubleshoot and resolve hardware/software problems. Add additional software to our standard images and builds Provide help desk support for members Provide AV support to our meeting rooms. Provide support to proprietary and standard applications. Perform troubleshooting, repairs, and deployment of deployed Windows and Apple products Work daily with internal customers via phone, chat, email, and occasional walk by to resolve break/fix issues and tickets. This includes handling level 1 calls from our members. Accurately record all work, troubleshooting, and communications in incident tickets. The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required. Minimum Requirements: Education and Experience Associate's Degree in technical field or related professional certifications 2 + years of experience in MS Windows environment performing deskside break/fix support Experience using and troubleshooting MS Office (O365) products Expert level experience troubleshooting Windows 7 and 10 workstations Experience using ticketing systems - ServiceNow preferred Certification and/or License - Microsoft MCP, Comp-Tia, and/or Apple certifications preferred Knowledge, Skills and Abilities Excellent listening, verbal and written communications skills. Ability to interact effectively with a wide range of people in business and social settings. Logical and efficient with keen attention to detail Able to demonstrate superior customer service skills Able to communicate and translate complex technical topics into easy to understand concepts Able to communicate clearly and effectively, both verbally and in writing Able to clearly document technical processes Able to proficiently manage and troubleshoot Microsoft desktop operating systems Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution Working knowledge of Active Directory Users and Comp Working knowledge of Apple products including iPhone, iPad and Mac Computers Must be able to read, write and speak English Job Duties and Responsibilities: Troubleshoot and resolve hardware/software problems. Add additional software to our standard images and builds Provide help desk support for our members or Dairy Farmers of America Provide AV support to our meeting rooms. Provide support to proprietary and standard applications. Perform troubleshooting, repairs, and deployment of deployed Windows and Apple products Work daily with internal customers via phone, chat, email, and occasional walk by to resolve break/fix issues and tickets. This includes handling level 1 calls from our members. Accurately record all work, troubleshooting, and communications in incident tickets. The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required. Minimum Requirements: Education and Experience Associate's Degree in technical field or related professional certifications 2 + years of experience in MS Windows environment performing deskside break/fix support Experience using and troubleshooting MS Office (O365) products Expert level experience troubleshooting Windows 7 and 10 workstations Experience using ticketing systems - ServiceNow preferred Certification and/or License - Microsoft MCP, Comp-Tia, and/or Apple certifications preferred
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