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Helpdesk technician (night shift)

Job Description

Collabera is looking to fill a Helpdesk Technician opportunity with one of our clients in Charlotte, NC Position Details: Role: Helpdesk Technician Location : Charlotte, NC Duration: 3 Months + contract to hire The hours for this position will be 8:30 PM through 7:30 AM, Friday, Saturday, Sunday and Monday nights. Responsibilities: •This position has frequent contact with helpdesk customers, peers, and managers. •Provide quality telephone support for ISS hardware and software related issues, with a high degree of customer satisfaction and in a timely manner. •Perform research, resolve, and respond to highly complex questions in accordance with current standards. •Responsible for monitoring Batch Jobs, General Network Connectivity, Server Availability and creating Incidents for all failures. •Responsible for assisting the DevOps team by running and/or rerunning Batch Jobs in the Job Scheduling system, working with Production Objects to fix errors, and other Operational duties as trained and documented. •Assist the Helpdesk Lead Technician with analysis and reporting of the activities of the support processes. •Monitoring Production Systems, Networks and Job Scheduler.

Job Requirements

Helpdesk, Desktop Support, customer service, Laptop, LAN/ WAN, Networking

Job Snapshot

Location US-NC-Charlotte
Employment Type Contract to Hire
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Collabera

At Collabera, you get a chance to do great work with some of the brightest people, without the frustration of being a nameless face in a sea of cubicles. We promote a culture of transparency and openness that embraces enthusiasm and passion. If you have what it takes, we want you to follow your passion. Whether that means working on cutting edge technology, understanding and overcoming business challenges, becoming a cross-discipline general practitioner or something else entirely. Learn More

Contact Information

US-NC-Charlotte
Johnson Joshua
7048300514
Snapshot
Collabera
Company:
US-NC-Charlotte
Location:
Contract to Hire
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Collabera is looking to fill a Helpdesk Technician opportunity with one of our clients in Charlotte, NC Position Details: Role: Helpdesk Technician Location : Charlotte, NC Duration: 3 Months + contract to hire The hours for this position will be 8:30 PM through 7:30 AM, Friday, Saturday, Sunday and Monday nights. Responsibilities: •This position has frequent contact with helpdesk customers, peers, and managers. •Provide quality telephone support for ISS hardware and software related issues, with a high degree of customer satisfaction and in a timely manner. •Perform research, resolve, and respond to highly complex questions in accordance with current standards. •Responsible for monitoring Batch Jobs, General Network Connectivity, Server Availability and creating Incidents for all failures. •Responsible for assisting the DevOps team by running and/or rerunning Batch Jobs in the Job Scheduling system, working with Production Objects to fix errors, and other Operational duties as trained and documented. •Assist the Helpdesk Lead Technician with analysis and reporting of the activities of the support processes. •Monitoring Production Systems, Networks and Job Scheduler.

Job Requirements

Helpdesk, Desktop Support, customer service, Laptop, LAN/ WAN, Networking
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Helpdesk technician (night shift) Apply now