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IT Customer Service C

Job Description

Position Title                    ::           IT Customer Service C

Duration                            ::           11+ Months


Locations                           ::           Plano, TX, 75074 United States


Job Description:

The IT Customer Services Assoc will be responsible for providing overall technical assistance and support related to computer systems, hardware, and software, to end-users via phone, remote access, and desk side support. Under supervision, the Assoc will respond to queries, isolate problems, and determine and implement solutions. The candidate will work with other team members to meet deadlines and provide status. The candidate must have the ability to resolve end user problems quickly. The candidate must have excellent communications skills (both verbal and written), must manage time effectively and have strong organizational skills. The candidate must also have the ability and judgment to escalate support requests if necessary, as part of the Information Technology team.

Major functions:  • Evaluate and prioritize incoming ticket requests for assistance, update tickets with accurate and timely status • Install, modify, and repair computer hardware/software, which includes the set- up of new equipment • Create/update documentation of Standard Operation Procedures for the IT Department and in support of end users • Work with other team members and status management to meet departmental performance goals • Other duties as assigned

Job Requirements

Education/Experience/Licenses etc.: • Bachelor’s Degree in Information Technology (IT). A related technical degree may be considered • Advanced Windows 10 knowledge and experience to include administration and troublehooting

• Experience installing and configuring PCs and printers

Job Snapshot

Location US-TX-Greenville
Employment Type Full-Time
Pay Type Hour
Pay Rate $21.00 - $22.50 /Hour
Store Type IT & Technical
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Company Overview

ACS Solutions

ACS Group provides services to Fortune 1000 companies across various industry verticals. With a proven track record of managing project demands while improving the efficiency, productivity and profitability of new and existing projects through process improvement, ACS Group is consistently recognized for identifying and implementing strategic solutions that create and preserve long-term business value. Learn More

Contact Information

US-TX-Greenville
Ashish Kumar2
Snapshot
ACS Solutions
Company:
US-TX-Greenville
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$21.00 - $22.50 /Hour
Pay Rate:
IT & Technical
Store Type:

Job Description

Position Title                    ::           IT Customer Service C

Duration                            ::           11+ Months


Locations                           ::           Plano, TX, 75074 United States


Job Description:

The IT Customer Services Assoc will be responsible for providing overall technical assistance and support related to computer systems, hardware, and software, to end-users via phone, remote access, and desk side support. Under supervision, the Assoc will respond to queries, isolate problems, and determine and implement solutions. The candidate will work with other team members to meet deadlines and provide status. The candidate must have the ability to resolve end user problems quickly. The candidate must have excellent communications skills (both verbal and written), must manage time effectively and have strong organizational skills. The candidate must also have the ability and judgment to escalate support requests if necessary, as part of the Information Technology team.

Major functions:  • Evaluate and prioritize incoming ticket requests for assistance, update tickets with accurate and timely status • Install, modify, and repair computer hardware/software, which includes the set- up of new equipment • Create/update documentation of Standard Operation Procedures for the IT Department and in support of end users • Work with other team members and status management to meet departmental performance goals • Other duties as assigned

Job Requirements

Education/Experience/Licenses etc.: • Bachelor’s Degree in Information Technology (IT). A related technical degree may be considered • Advanced Windows 10 knowledge and experience to include administration and troublehooting

• Experience installing and configuring PCs and printers

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IT Customer Service C Apply now