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IT Desktop Engineer

Job Description

IT Desktop Engineer

The candidate will possess good customer service skills, desktop support experience and system administration experience. The individual will interface with end users for troubleshooting and repair and will be responsible to ensure systems are backed up, maintained, and secure. This position will also include some network connectivity troubleshooting and telephone support.

Backgrounds with solid experience of these key areas: Project Management, Networking Systems, Server operations, Computer installations, builds, repair and troubleshooting, & Data Coordination highly preferred.

Job Duties

  • Responsibilities include surveillance, management, and event notification of the network infrastructure.
  • Coordinate and/or escalate network issues to appropriate engineering team or carrier.
  • Interface with end users to independently resolve problems concerning system functions.
  • Troubleshoot and solve problems related to PC hardware and software.
  • Update customers regularly on ongoing trouble tickets and provide full report of issues.
  • Administration of Active Directory, Backup/Recovery Services, Anti-Virus environment, WSUS.
  • Interface with Server and Network engineering teams.
  • Participate with project teams to implement or troubleshoot defined technical activities.
  • Establish and build client relationships.
  • Flexible schedule will be required.

Qualifications

  • Strong background in Windows Operating systems and Office suite
  • Experience with ticket and management systems
  • Computer imaging and configuration
  • Understanding of backup technologies
  • Strong experience removing computer viruses
  • Experience with LAN/WAN technologies and topologies
  • Understanding of wireless technologies
  • Understanding of mobile devices, SPAM-filtering, and VPN fundamentals
  • Organization skills to balance and prioritize work
  • 5+ years of technical support experience
  • Current Microsoft certification a plus
  • Current A+ / Network+ certification a plus
  • Bachelor's degree or equivalent in IT related field a plus
  • Citrix technologies experience a plus
  • Experience with cloud servers or hosted systems a plus

top, Laptop and Mobile device support included. It is a Windows 10 shop currently managed through the LANDesk configuration management tool. We are actively looking into SCCM as a replacement.
We also help to support many outside sites directly and indirectly across the Americas. Some of these sites have IT Contacts others do not. The team currently consists of 2 Contracted resources along with 1 Co-op. This is a long term engagement.

We are a growing company that is investing in technologies that will move us toward a Modern Managed Desktop environment.

Job Requirements

IT Desktop Engineer - 63136 The candidate will possess good customer service skills, desktop support experience and system administration experience. The individual will interface with end users for troubleshooting and repair and will be responsible to ensure systems are backed up, maintained, and secure. This position will also include some network connectivity troubleshooting and telephone support. Backgrounds with solid experience of these key areas: Project Management, Networking Systems, Server operations, Computer installations, builds, repair and troubleshooting, & Data Coordination highly preferred. Job Duties •Responsibilities include surveillance, management, and event notification of the network infrastructure. •Coordinate and/or escalate network issues to appropriate engineering team or carrier. •Interface with end users to independently resolve problems concerning system functions. •Troubleshoot and solve problems related to PC hardware and software. •Update customers regularly on ongoing trouble tickets and provide full report of issues. •Administration of Active Directory, Backup/Recovery Services, Anti-Virus environment, WSUS. •Interface with Server and Network engineering teams. •Participate with project teams to implement or troubleshoot defined technical activities. •Establish and build client relationships. •Flexible schedule will be required. Qualifications •Strong background in Windows Operating systems and Office suite •Experience with ticket and management systems •Computer imaging and configuration •Understanding of backup technologies •Strong experience removing computer viruses •Experience with LAN/WAN technologies and topologies •Understanding of wireless technologies •Understanding of mobile devices, SPAM-filtering, and VPN fundamentals •Organization skills to balance and prioritize work •5+ years of technical support experience •Current Microsoft certification a plus •Current A+ / Network+ certification a plus •Bachelor's degree or equivalent in IT related field a plus •Citrix technologies experience a plus •Experience with cloud servers or hosted systems a plus

Job Snapshot

Location US-MO-Jennings
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

AIC (part of ACS Group)

Analysts International Corporation (AIC) is an IT services firm fully dedicated to the success and satisfaction of its customers. From IT staffing to project-based solutions, AIC provides a broad range of services designed to help businesses and government agencies drive value, control costs and deliver on the promise of a more efficient and productive enterprise. Learn More

Contact Information

US-MO-Jennings
AIC
(314) 523-1808
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Snapshot
AIC (part of ACS Group)
Company:
US-MO-Jennings
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

IT Desktop Engineer

The candidate will possess good customer service skills, desktop support experience and system administration experience. The individual will interface with end users for troubleshooting and repair and will be responsible to ensure systems are backed up, maintained, and secure. This position will also include some network connectivity troubleshooting and telephone support.

Backgrounds with solid experience of these key areas: Project Management, Networking Systems, Server operations, Computer installations, builds, repair and troubleshooting, & Data Coordination highly preferred.

Job Duties

  • Responsibilities include surveillance, management, and event notification of the network infrastructure.
  • Coordinate and/or escalate network issues to appropriate engineering team or carrier.
  • Interface with end users to independently resolve problems concerning system functions.
  • Troubleshoot and solve problems related to PC hardware and software.
  • Update customers regularly on ongoing trouble tickets and provide full report of issues.
  • Administration of Active Directory, Backup/Recovery Services, Anti-Virus environment, WSUS.
  • Interface with Server and Network engineering teams.
  • Participate with project teams to implement or troubleshoot defined technical activities.
  • Establish and build client relationships.
  • Flexible schedule will be required.

Qualifications

  • Strong background in Windows Operating systems and Office suite
  • Experience with ticket and management systems
  • Computer imaging and configuration
  • Understanding of backup technologies
  • Strong experience removing computer viruses
  • Experience with LAN/WAN technologies and topologies
  • Understanding of wireless technologies
  • Understanding of mobile devices, SPAM-filtering, and VPN fundamentals
  • Organization skills to balance and prioritize work
  • 5+ years of technical support experience
  • Current Microsoft certification a plus
  • Current A+ / Network+ certification a plus
  • Bachelor's degree or equivalent in IT related field a plus
  • Citrix technologies experience a plus
  • Experience with cloud servers or hosted systems a plus

top, Laptop and Mobile device support included. It is a Windows 10 shop currently managed through the LANDesk configuration management tool. We are actively looking into SCCM as a replacement.
We also help to support many outside sites directly and indirectly across the Americas. Some of these sites have IT Contacts others do not. The team currently consists of 2 Contracted resources along with 1 Co-op. This is a long term engagement.

We are a growing company that is investing in technologies that will move us toward a Modern Managed Desktop environment.

Job Requirements

IT Desktop Engineer - 63136 The candidate will possess good customer service skills, desktop support experience and system administration experience. The individual will interface with end users for troubleshooting and repair and will be responsible to ensure systems are backed up, maintained, and secure. This position will also include some network connectivity troubleshooting and telephone support. Backgrounds with solid experience of these key areas: Project Management, Networking Systems, Server operations, Computer installations, builds, repair and troubleshooting, & Data Coordination highly preferred. Job Duties •Responsibilities include surveillance, management, and event notification of the network infrastructure. •Coordinate and/or escalate network issues to appropriate engineering team or carrier. •Interface with end users to independently resolve problems concerning system functions. •Troubleshoot and solve problems related to PC hardware and software. •Update customers regularly on ongoing trouble tickets and provide full report of issues. •Administration of Active Directory, Backup/Recovery Services, Anti-Virus environment, WSUS. •Interface with Server and Network engineering teams. •Participate with project teams to implement or troubleshoot defined technical activities. •Establish and build client relationships. •Flexible schedule will be required. Qualifications •Strong background in Windows Operating systems and Office suite •Experience with ticket and management systems •Computer imaging and configuration •Understanding of backup technologies •Strong experience removing computer viruses •Experience with LAN/WAN technologies and topologies •Understanding of wireless technologies •Understanding of mobile devices, SPAM-filtering, and VPN fundamentals •Organization skills to balance and prioritize work •5+ years of technical support experience •Current Microsoft certification a plus •Current A+ / Network+ certification a plus •Bachelor's degree or equivalent in IT related field a plus •Citrix technologies experience a plus •Experience with cloud servers or hosted systems a plus
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