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IT Desktop Support Tech

Ascent Services Group

Job Description

IT Desktop Support Tech
Chandler, AZ
$22-24/hr

Summary
  • Desktop Support is 2nd level support for coworkers experiencing IT issues.
  • The Desktop Support Technician assists coworkers in resolving and/or troubleshooting IT problems in person, over the phone or via e-mail.
  • For complex issues, this role identifies the appropriate IT group to provide specific resolution support and escalates the case as necessary.
  • The Desktop Support Technician works on projects that range from setting up new users to implementing new technologies organizationally.
Education/Experience
  • High School Diploma or equivalent
  • A+ certified preferred.
  • Network+ certified preferred.
  • Prior experience imaging utilizing SCCM or related software preferred.
  • 1 year of Help Desk or related technical experience
  • 3-5 years of IT Desktop Support or related technical experience preferred.
  • 3-5 years experience is a customer service/customer facing role
Skills and Competencies
  • Working knowledge of PC hardware and software installation, configuration, troubleshooting, and repair
  • Working knowledge of Microsoft operating systems and software products.
  • Demonstrated ability to lift up to 50 lbs, with or without assistance on occasion, and the ability to repetitively lift 20 lbs. unassisted.
  • Excellent written and verbal communication skills, with the ability to effectively interact with stakeholders at all levels.
  • Track record of balancing multiple priorities simultaneously with the ability to meet deadlines.
  • Flexibility to work evening and weekend hours when necessary for special installations, implementations, and upgrades.
  • Demonstrated ability to work independently with little direction.
  • Proficient in Microsoft Office software products
  • Carry a Blackberry unit to ensure prompt communication.
  • Lift up to 50 lbs, with or without assistance, on occasion.
  • Lift up to 20 lbs, unassisted on a regular basis.
  • Frequent stooping and/or kneeling.
  • Work off hours and weekends as dictated by the business.
  • MCITP - Windows 7 preferred.
Major Job Duties and Responsibilities
  • Provides first point of service technical IT support to the entire workforce.
  • Resolve system issues including coordination between users and other IT personnel.
  • Escalate complex issues to senior level support specialists.
  • Maintain passwords, data integrity, and system security for the desktop environment.
  • Simulate or recreate user issues to better understand and resolve reported problems.
  • Install, configure, and troubleshoot computers, printers and other peripherals.
  • Perform preventative maintenance, testing, and repair of computer hardware.
  • Evaluate system configurations and software to ensure effective use of hardware resources.
  • Imaging desktops and laptops using SCCM.
  • Plan, organize, and prioritize outstanding issues.
  • Identify the nature of the issue and appropriate escalation team(s).
  • Follow established procedures on daily work, occasionally utilizing best judgment when applicable.
  • Customer service is key must be able to communicate professionally and quickly built rapport.
Plus
  • SCCM
  • Windows 10
  • Office 2016
  • Office 365
  • Mac

Job Requirements

 
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Job Snapshot

Location US-AZ-Chandler
Employment Type Contractor
Pay Type Hour
Pay Rate $22.00 - $24.00 /Hour
Store Type IT & Technical

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Terms & Conditions
Snapshot
Ascent Services Group
Company:
US-AZ-Chandler
Location:
Contractor
Employment Type:
Hour
Pay Type:
$22.00 - $24.00 /Hour
Pay Rate:
IT & Technical
Store Type:

Job Description

IT Desktop Support Tech
Chandler, AZ
$22-24/hr

Summary
  • Desktop Support is 2nd level support for coworkers experiencing IT issues.
  • The Desktop Support Technician assists coworkers in resolving and/or troubleshooting IT problems in person, over the phone or via e-mail.
  • For complex issues, this role identifies the appropriate IT group to provide specific resolution support and escalates the case as necessary.
  • The Desktop Support Technician works on projects that range from setting up new users to implementing new technologies organizationally.
Education/Experience
  • High School Diploma or equivalent
  • A+ certified preferred.
  • Network+ certified preferred.
  • Prior experience imaging utilizing SCCM or related software preferred.
  • 1 year of Help Desk or related technical experience
  • 3-5 years of IT Desktop Support or related technical experience preferred.
  • 3-5 years experience is a customer service/customer facing role
Skills and Competencies
  • Working knowledge of PC hardware and software installation, configuration, troubleshooting, and repair
  • Working knowledge of Microsoft operating systems and software products.
  • Demonstrated ability to lift up to 50 lbs, with or without assistance on occasion, and the ability to repetitively lift 20 lbs. unassisted.
  • Excellent written and verbal communication skills, with the ability to effectively interact with stakeholders at all levels.
  • Track record of balancing multiple priorities simultaneously with the ability to meet deadlines.
  • Flexibility to work evening and weekend hours when necessary for special installations, implementations, and upgrades.
  • Demonstrated ability to work independently with little direction.
  • Proficient in Microsoft Office software products
  • Carry a Blackberry unit to ensure prompt communication.
  • Lift up to 50 lbs, with or without assistance, on occasion.
  • Lift up to 20 lbs, unassisted on a regular basis.
  • Frequent stooping and/or kneeling.
  • Work off hours and weekends as dictated by the business.
  • MCITP - Windows 7 preferred.
Major Job Duties and Responsibilities
  • Provides first point of service technical IT support to the entire workforce.
  • Resolve system issues including coordination between users and other IT personnel.
  • Escalate complex issues to senior level support specialists.
  • Maintain passwords, data integrity, and system security for the desktop environment.
  • Simulate or recreate user issues to better understand and resolve reported problems.
  • Install, configure, and troubleshoot computers, printers and other peripherals.
  • Perform preventative maintenance, testing, and repair of computer hardware.
  • Evaluate system configurations and software to ensure effective use of hardware resources.
  • Imaging desktops and laptops using SCCM.
  • Plan, organize, and prioritize outstanding issues.
  • Identify the nature of the issue and appropriate escalation team(s).
  • Follow established procedures on daily work, occasionally utilizing best judgment when applicable.
  • Customer service is key must be able to communicate professionally and quickly built rapport.
Plus
  • SCCM
  • Windows 10
  • Office 2016
  • Office 365
  • Mac

Job Requirements

 
IT Desktop Support Tech Apply now