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IT Fied Service Tech – Local WORK FROM HOME & Field Support

Job Description

IT Fied Service Tech – Local WORK FROM HOME & Field Support  

AIC is seeking a candidate that will possess good customer service skills, desktop support experience and system administration experience.  The individual will interface with end users for troubleshooting and repair and will be responsible to ensure systems are backed up, maintained, and secure.  This position will also include some network connectivity troubleshooting and telephone support.

This a WORK FROM HOME and a FIELD TECH JOB!

Looking for 3-5 people to support Queens, Manhattan, Bronx, Brooklyn, & Staten Island

Start Data Febuary 3rd, 2020

Job Requirements

Job Duties

  • Responsibilities include surveillance, management, and event notification of the network infrastructure. 
  • Coordinate and/or escalate network issues to appropriate engineering team or carrier.
  • Interface with end users to independently resolve problems concerning system functions.
  • Troubleshoot and solve problems related to PC hardware and software.
  • Update customers regularly on ongoing trouble tickets and provide full report of issues.
  • Administration of Active Directory, Backup/Recovery Services, Anti-Virus environment, WSUS.
  • Interface with Server and Network engineering teams.
  • Participate with project teams to implement or troubleshoot defined technical activities.
  • Establish and build client relationships.
  • Flexible schedule will be required.

Qualifications

  • Strong analytical and problem solving skills
  • Strong background in Windows Operating systems and Office suite
  • Experience with ticket and management systems
  • Computer imaging and configuration
  • Understanding of backup technologies
  • Strong experience removing computer viruses
  • Experience with LAN/WAN technologies and topologies
  • Understanding of wireless technologies
  • Understanding of mobile devices, SPAM-filtering, and VPN fundamentals
  • Organization skills to balance and prioritize work
  • 5+ years of technical support experience
  • Current Microsoft certification a plus
  • Current A+ / Network+ certification a plus
  • Bachelor’s degree or equivalent in IT related field a plus
  • Citrix technologies experience a plus
  • Experience with cloud servers or hosted systems a plus

 
From the Hiring Manager:

  • General IT support which requires onsite assistance for resolution
  • Desktop imaging / deployment
  • Device installation (in support of the centralized engineering team)
  • Customer service approach to incident resolution

Job Snapshot

Location US-NY-Brooklyn
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

AIC (part of ACS Group)

ACS Group provides services to Fortune 1000 companies across various industry verticals. With a proven track record of managing project demands while improving the efficiency, productivity and profitability of new and existing projects through process improvement, ACS Group is consistently recognized for identifying and implementing strategic solutions that create and preserve long-term business value. Learn More

Contact Information

US-NY-Brooklyn
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Snapshot
AIC (part of ACS Group)
Company:
US-NY-Brooklyn
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

IT Fied Service Tech – Local WORK FROM HOME & Field Support  

AIC is seeking a candidate that will possess good customer service skills, desktop support experience and system administration experience.  The individual will interface with end users for troubleshooting and repair and will be responsible to ensure systems are backed up, maintained, and secure.  This position will also include some network connectivity troubleshooting and telephone support.

This a WORK FROM HOME and a FIELD TECH JOB!

Looking for 3-5 people to support Queens, Manhattan, Bronx, Brooklyn, & Staten Island

Start Data Febuary 3rd, 2020

Job Requirements

Job Duties

  • Responsibilities include surveillance, management, and event notification of the network infrastructure. 
  • Coordinate and/or escalate network issues to appropriate engineering team or carrier.
  • Interface with end users to independently resolve problems concerning system functions.
  • Troubleshoot and solve problems related to PC hardware and software.
  • Update customers regularly on ongoing trouble tickets and provide full report of issues.
  • Administration of Active Directory, Backup/Recovery Services, Anti-Virus environment, WSUS.
  • Interface with Server and Network engineering teams.
  • Participate with project teams to implement or troubleshoot defined technical activities.
  • Establish and build client relationships.
  • Flexible schedule will be required.

Qualifications

  • Strong analytical and problem solving skills
  • Strong background in Windows Operating systems and Office suite
  • Experience with ticket and management systems
  • Computer imaging and configuration
  • Understanding of backup technologies
  • Strong experience removing computer viruses
  • Experience with LAN/WAN technologies and topologies
  • Understanding of wireless technologies
  • Understanding of mobile devices, SPAM-filtering, and VPN fundamentals
  • Organization skills to balance and prioritize work
  • 5+ years of technical support experience
  • Current Microsoft certification a plus
  • Current A+ / Network+ certification a plus
  • Bachelor’s degree or equivalent in IT related field a plus
  • Citrix technologies experience a plus
  • Experience with cloud servers or hosted systems a plus

 
From the Hiring Manager:

  • General IT support which requires onsite assistance for resolution
  • Desktop imaging / deployment
  • Device installation (in support of the centralized engineering team)
  • Customer service approach to incident resolution

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IT Fied Service Tech – Local WORK FROM HOME & Field Support Apply now