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IT Help Desk (DM-helpM2)

Job Description


CRG is recruiting for qualified candidates for a 1 year contract for an IT Help desk specialist. Candidates must have 1-4 years IT help desk experience and AAS Degree or BS Degree in IT and/or A+, Net+.


Duties include:

  • Provide routine IT troubleshooting support on hardware/software for Mobile devices utilized by the organization.
  • Troubleshoot wireless devices such as iphone, ipads, day scanners, and other wireless devices, help troubleshoot connectivity issues, software apps, etc.
  • Candidate is responsible for taking initial telephone or e-mail inquiries and troubleshoot appropriately - documenting all calls through Remedy call management system.
  • Manage relatively simple hardware, software, or network problems that can be resolved within 5 minutes.
  • Strong IT help desk experience desired supporting Windows 7/10 operating systems, installing new software/hardware on wireless devices
  • Basic Knowledge of Unix/AIX Servers highly desired - SQL - Executing SQL scripts, monitoring scripts - command prompts, etc.
  • Basic Knowledge of Cisco Routers/Switches- command prompts to configure switches, etc., highly desired Knowledge of hardware printer, laptops, PC's, network Servers, etc.,
  • Log call activity, Resolve more complex issues requiring detailed systems and applications knowledge.
  • Use judgment and decision making skills to generate a work order ticket for issues that cannot be resolved via telephone or e-mail and will require an on-site visit to the user's PC or Workstation.
  • Must have strong background working with wireless networks , Mobile devices - wireless devices, PC software and Windows 7-10, MS Office Suite, basic printer troubleshooting skills, ghosting software, and knowledge of web browsers.


Education Requirements:

  • AAS Degree or A+, Net + certification.



The hours on the help desk cover 6am-10pm - Candidates will be assigned a 10 hour shift to include a weekend night. Pay rate is $18/hr.
Local candidates only -Must be able to pass 20 year criminal background check.

Contact Info:
Category Code: JN008

Job Requirements

 

Job Snapshot

Location US-NC-Mooresville, NC
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

CRG

Whether you are looking for an Information Technology, Accounting Finance, HR / Administrative role, or Executive Jobs, you can search from our extensive list of job openings and work with our recruiters to match you with one of the companies that aligns with your career goals. As a job seeker, you are treated to the benefit of working with a local recruiter that specializes in your industry, with convenient access to our centrally located Greensboro or Charlotte, NC staffing agency offices. After reviewing your resume and speaking with you to identify your strengths, skills, and personality, we match you with one of our openings and guide you through the hiring process. CRG is committed to helping you take the next step in your career and finding an opportunity where you will thrive. Learn More

Contact Information

US-NC-Mooresville, NC
CRG
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Snapshot
CRG
Company:
US-NC-Mooresville, NC
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description


CRG is recruiting for qualified candidates for a 1 year contract for an IT Help desk specialist. Candidates must have 1-4 years IT help desk experience and AAS Degree or BS Degree in IT and/or A+, Net+.


Duties include:

  • Provide routine IT troubleshooting support on hardware/software for Mobile devices utilized by the organization.
  • Troubleshoot wireless devices such as iphone, ipads, day scanners, and other wireless devices, help troubleshoot connectivity issues, software apps, etc.
  • Candidate is responsible for taking initial telephone or e-mail inquiries and troubleshoot appropriately - documenting all calls through Remedy call management system.
  • Manage relatively simple hardware, software, or network problems that can be resolved within 5 minutes.
  • Strong IT help desk experience desired supporting Windows 7/10 operating systems, installing new software/hardware on wireless devices
  • Basic Knowledge of Unix/AIX Servers highly desired - SQL - Executing SQL scripts, monitoring scripts - command prompts, etc.
  • Basic Knowledge of Cisco Routers/Switches- command prompts to configure switches, etc., highly desired Knowledge of hardware printer, laptops, PC's, network Servers, etc.,
  • Log call activity, Resolve more complex issues requiring detailed systems and applications knowledge.
  • Use judgment and decision making skills to generate a work order ticket for issues that cannot be resolved via telephone or e-mail and will require an on-site visit to the user's PC or Workstation.
  • Must have strong background working with wireless networks , Mobile devices - wireless devices, PC software and Windows 7-10, MS Office Suite, basic printer troubleshooting skills, ghosting software, and knowledge of web browsers.


Education Requirements:

  • AAS Degree or A+, Net + certification.



The hours on the help desk cover 6am-10pm - Candidates will be assigned a 10 hour shift to include a weekend night. Pay rate is $18/hr.
Local candidates only -Must be able to pass 20 year criminal background check.

Contact Info:
Category Code: JN008

Job Requirements

 
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IT Help Desk (DM-helpM2) Apply now