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IT Help Desk Specialist 2

Ascent Services Group

Job Description


Job: Helpdesk Specialist
Location: Fargo, ND
Contract: 5+ Months
 
Day to Day Responsibilities of this Position and Description of Project:

Summary: We are seeking a Help Desk Specialist to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities:
  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
  • May install software or perform hardware testing remotely.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
     
Qualifications:
  • Associate's degree in computer related field or equivalent training required.
  • 2-4 years experience required.
  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
  • Basic ability to work independently and manage one's time.
  • Knowledge of computer software, such as configuration management software, desktop communications

Job Requirements

 
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Job Snapshot

Location US-ND-Fargo
Employment Type Contractor
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical

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Terms & Conditions
Snapshot
Ascent Services Group
Company:
US-ND-Fargo
Location:
Contractor
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description


Job: Helpdesk Specialist
Location: Fargo, ND
Contract: 5+ Months
 
Day to Day Responsibilities of this Position and Description of Project:

Summary: We are seeking a Help Desk Specialist to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities:
  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
  • May install software or perform hardware testing remotely.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
     
Qualifications:
  • Associate's degree in computer related field or equivalent training required.
  • 2-4 years experience required.
  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
  • Basic ability to work independently and manage one's time.
  • Knowledge of computer software, such as configuration management software, desktop communications

Job Requirements

 
IT Help Desk Specialist 2 Apply now