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IT Help Desk Support (DM-HelpWUnix)

Job Description

Job Details and Requirements:
This is a 1 year contract, possible right to hire, for an IT Help desk specialist. Candidates must have 1-4 years IT help desk experience. Pay is $18 per hour on a w2 - we offer discounted health/dental and 401k benefits. This is a 40 hour work week - you are paid for the hours you work. Unix/Linux experience is needed.
AAS Degree or A+, Net + certification.
The hours on the help desk cover 6am-10pm. Candidates will be assigned a 10 hour shift to include a weekend day.

Duties include:

  • Provide routine IT support on hardware and software utilized by the organization.
  • Ideal Candidates will have experience supporting and troubleshooting Unix/Linux Servers. Experience with configuring, setting up directories, command line experience, Executing SQL scripts, monitoring scripts - command prompts, etc.
  • Troubleshoot Windows operating systems 7-10, MS Office Suite, PC connectivity and network issues, wireless devices such as iphone, ipads, etc., help troubleshoot connectivity issues, etc - you will also be crossed trained on the proprietary software and systems. .
  • Take initial telephone or e-mail inquiries and troubleshoot appropriately.
  • Manage relatively simple hardware, software, or network problems that can be resolved within 5 minutes.
  • Basic Knowledge of Unix/Linux highly desired - SQL - Executing SQL scripts, monitoring scripts - command prompts, etc.
  • Basic Knowledge of Cisco Routers/Switches- command prompts to configure switches, etc., highly desired Knowledge of hardware printer, laptops, PC's, network Servers, etc.,
  • Log call activity, Resolve more complex issues requiring detailed systems and applications knowledge.
  • These issues may require 5 to 15 minutes to settle.
  • Use sound judgment and decision making skills to generate a work order ticket for issues that cannot be resolved via telephone or e-mail and will require an on-site visit to the user's PC or Workstation.
  • Must have basic knowledge of Mobile devices - wireless devices, PC software and Windows 7-10, MS Office Suite, basic printer troubleshooting skills, ghosting software, and knowledge of web browsers.


Local candidates only. Must be able to pass 20 year criminal background check.

Contact:

Category Code: JN008

Job Requirements

 

Job Snapshot

Location US-NC-Winston-Salem, NC
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

CRG

Whether you are looking for an Information Technology, Accounting Finance, HR / Administrative role, or Executive Jobs, you can search from our extensive list of job openings and work with our recruiters to match you with one of the companies that aligns with your career goals. As a job seeker, you are treated to the benefit of working with a local recruiter that specializes in your industry, with convenient access to our centrally located Greensboro or Charlotte, NC staffing agency offices. After reviewing your resume and speaking with you to identify your strengths, skills, and personality, we match you with one of our openings and guide you through the hiring process. CRG is committed to helping you take the next step in your career and finding an opportunity where you will thrive. Learn More

Contact Information

US-NC-Winston-Salem, NC
CRG
336.812.9855
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Snapshot
CRG
Company:
US-NC-Winston-Salem, NC
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Job Details and Requirements:
This is a 1 year contract, possible right to hire, for an IT Help desk specialist. Candidates must have 1-4 years IT help desk experience. Pay is $18 per hour on a w2 - we offer discounted health/dental and 401k benefits. This is a 40 hour work week - you are paid for the hours you work. Unix/Linux experience is needed.
AAS Degree or A+, Net + certification.
The hours on the help desk cover 6am-10pm. Candidates will be assigned a 10 hour shift to include a weekend day.

Duties include:

  • Provide routine IT support on hardware and software utilized by the organization.
  • Ideal Candidates will have experience supporting and troubleshooting Unix/Linux Servers. Experience with configuring, setting up directories, command line experience, Executing SQL scripts, monitoring scripts - command prompts, etc.
  • Troubleshoot Windows operating systems 7-10, MS Office Suite, PC connectivity and network issues, wireless devices such as iphone, ipads, etc., help troubleshoot connectivity issues, etc - you will also be crossed trained on the proprietary software and systems. .
  • Take initial telephone or e-mail inquiries and troubleshoot appropriately.
  • Manage relatively simple hardware, software, or network problems that can be resolved within 5 minutes.
  • Basic Knowledge of Unix/Linux highly desired - SQL - Executing SQL scripts, monitoring scripts - command prompts, etc.
  • Basic Knowledge of Cisco Routers/Switches- command prompts to configure switches, etc., highly desired Knowledge of hardware printer, laptops, PC's, network Servers, etc.,
  • Log call activity, Resolve more complex issues requiring detailed systems and applications knowledge.
  • These issues may require 5 to 15 minutes to settle.
  • Use sound judgment and decision making skills to generate a work order ticket for issues that cannot be resolved via telephone or e-mail and will require an on-site visit to the user's PC or Workstation.
  • Must have basic knowledge of Mobile devices - wireless devices, PC software and Windows 7-10, MS Office Suite, basic printer troubleshooting skills, ghosting software, and knowledge of web browsers.


Local candidates only. Must be able to pass 20 year criminal background check.

Contact:

Category Code: JN008

Job Requirements

 
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IT Help Desk Support (DM-HelpWUnix) Apply now