The #1 Site for IT and Engineering Jobs - search all IT and Engineering  jobs.

IT Help Desk position

Job Description

We have an IT Help Desk opportunity at a company out in New Brighton. If you are qualified please apply.

Education/Experience:

  • Bachelor's degree or currently enrolled in Engineering or Information Technology program.
  • 1 to 3 years of experience providing Help Desk Support.

Qualifications:

  • Demonstrated working knowledge of Windows 10 and MS Office Suite.
  • Ability to explain technical concepts and procedures to non-technical users.
  • Demonstrated knowledge of computer security procedures and protocols.
  • Knowledge in rebuilding workstations (Hardware and Software) and all aspects of troubleshooting computer systems.
  • Self-motivated, driven, organized, detail oriented, able to multi-task, prioritize and excel in a fast-paced environment.
  • Strong communication skills both verbal and written with a proven ability to be assertive yet approachable delivering a positive experience with coworkers and management.
  • Demonstrate accuracy and thoroughness; looks for ways to improve and promote quality and monitors own work to ensure quality is met.
  • Comfortable following written instructions for system configuration and testing.

Ability to determine computer problems and to coordinate hardware and/or software solutions

Essential Duties and Responsibilities:

  • Serve as the first point of contact for internal users seeking technical assistance in-person, over the phone or by email.
  • Receive, assign, prioritize, document and actively resolve requests
  • Provide Level I support to resolve incidents and complete service requests including troubleshooting and upgrading computer hardware, software, and computers.
  • Install, configure and maintain new computers, phones, server applications and desktop hardware.
  • Install Windows updates and validate virus protection.
  • Perform troubleshooting of workstations, laptops and associated systems through diagnostic techniques and pertinent questions.
  • Direct unresolved issues to the next level of support personnel.
  • Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current methods and procedures.
  • Manage user accounts, permissions, emails and anti-virus.
  • Other duties as assigned.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Job Requirements

 

Job Snapshot

Location US-MN-New Brighton
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Engineering & Aerospace, Other, IT & Technical
Apply

Company Overview

Aerotek

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek’s people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs. With more than 230 non-franchised offices, Aerotek’s 6,000 internal employees serve more than 300,000 contract employees and 17,000 clients every year. To learn more, visit Aerotek.com. Learn More

Contact Information

US-MN-New Brighton
Christiaan Irwin
8472733635
Snapshot
Aerotek
Company:
US-MN-New Brighton
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Engineering & Aerospace, Other, IT & Technical
Store Type:

Job Description

We have an IT Help Desk opportunity at a company out in New Brighton. If you are qualified please apply.

Education/Experience:

  • Bachelor's degree or currently enrolled in Engineering or Information Technology program.
  • 1 to 3 years of experience providing Help Desk Support.

Qualifications:

  • Demonstrated working knowledge of Windows 10 and MS Office Suite.
  • Ability to explain technical concepts and procedures to non-technical users.
  • Demonstrated knowledge of computer security procedures and protocols.
  • Knowledge in rebuilding workstations (Hardware and Software) and all aspects of troubleshooting computer systems.
  • Self-motivated, driven, organized, detail oriented, able to multi-task, prioritize and excel in a fast-paced environment.
  • Strong communication skills both verbal and written with a proven ability to be assertive yet approachable delivering a positive experience with coworkers and management.
  • Demonstrate accuracy and thoroughness; looks for ways to improve and promote quality and monitors own work to ensure quality is met.
  • Comfortable following written instructions for system configuration and testing.

Ability to determine computer problems and to coordinate hardware and/or software solutions

Essential Duties and Responsibilities:

  • Serve as the first point of contact for internal users seeking technical assistance in-person, over the phone or by email.
  • Receive, assign, prioritize, document and actively resolve requests
  • Provide Level I support to resolve incidents and complete service requests including troubleshooting and upgrading computer hardware, software, and computers.
  • Install, configure and maintain new computers, phones, server applications and desktop hardware.
  • Install Windows updates and validate virus protection.
  • Perform troubleshooting of workstations, laptops and associated systems through diagnostic techniques and pertinent questions.
  • Direct unresolved issues to the next level of support personnel.
  • Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current methods and procedures.
  • Manage user accounts, permissions, emails and anti-virus.
  • Other duties as assigned.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Job Requirements

 
M3p75q66m5p56jwcl8v
Sologig Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using sologig.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
IT Help Desk position Apply now