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IT Helpdesk Analyst

Job Description

Greetings! Stefanini is Hiring! An industry recognized leader in global IT outsourcing and managed services.We are working with a leader in the Energy Industry and they are currently looking for an experienced Help Desk Analyst III in Waltham, MA 02451We offer competitive package, so what are you waiting for? APPLY NOW!To get an immediate interview you must be a Technician with Kiosk repair experience, personable, warm friendly type who is great at repairing Windows and Mac devices while the user waits (in some cases).
If this is you please apply today and mention that you have hands on experiance!!!For your convenience, we have included the full job description below.
  • If this is something you are interested in please let me know the best time to reach you. As you know, good positions open and close quickly, so time is of the essence.
  • If you are not interested, and know someone that might be, please feel free to pass along my information.
  • Job Title: Help Desk Analyst IIILocation: Waltham, Massachusetts, 02451
  • You are the face of IT, providing immediate walk-up support to internal employees. Strong interpersonal communication skills with a high degree of empathy are a must. We want people for who going “over and above” is second nature.
  • Have a passion for customer service and a commitment to exceeding expectations.
  • Provide White-Glove concierge level customer experience supporting internal employees directly.
  • Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high pressure environment.
  • Provide constant updates to your users to keep them in the loop with where we are with their issue.
  • Enjoy meeting people and building relationships.
  • Can communicate technical concepts in layman’s terms.
  • A sense of urgency, but also the ability to keep your cool.
  • Inviting personality
  • A burning desire to solve problems.
  • Job Requirements

    • Experience in providing excellent customer service
    • Ability to take notes and record all interactions and steps taken with the users. Experience with at least one ticketing system (Service Now, Remedy, HEAT, etc)
    • Troubleshoot network connectivity issues including; remote access, Wi-Fi, and wired connectivity.
    • Supports users on applications and tools within the environment including; Office, Windows, RSA, WebEx, Jabber, Yammer, etc
    • Strong understanding of Microsoft Outlook and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality.
    • Experience supporting mobile devices (IPhones, IPads, etc)
    • Working knowledge of Active Directory and basic AD administration
    • Strong Windows 7/Windows 10 experience in an Enterprise Environment, Mac experience a plus
    • Working knowledge of video collaboration tools (Video Conferencing, Webex)
    • Ability to follow proper escalation paths
    • Ability to keep work area clean and organized

    Job Snapshot

    Location US-MA-Waltham
    Employment Type Full-Time
    Pay Type Year
    Pay Rate $64,900.00 /Year
    Store Type Other, IT & Technical
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    Company Overview

    Stefanini

    Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our more than 24,000 employees delivering support in 35 languages, within 88 offices with a direct presence in 40 countries across the Americas, Europe, Africa, Australia and Asia is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. Learn More

    Contact Information

    US-MA-Waltham
    Aldrin Salvacion
    (248) 936-1040
    Snapshot
    Stefanini
    Company:
    US-MA-Waltham
    Location:
    Full-Time
    Employment Type:
    Year
    Pay Type:
    $64,900.00 /Year
    Pay Rate:
    Other, IT & Technical
    Store Type:

    Job Description

    Greetings! Stefanini is Hiring! An industry recognized leader in global IT outsourcing and managed services.We are working with a leader in the Energy Industry and they are currently looking for an experienced Help Desk Analyst III in Waltham, MA 02451We offer competitive package, so what are you waiting for? APPLY NOW!To get an immediate interview you must be a Technician with Kiosk repair experience, personable, warm friendly type who is great at repairing Windows and Mac devices while the user waits (in some cases).
    If this is you please apply today and mention that you have hands on experiance!!!For your convenience, we have included the full job description below.
  • If this is something you are interested in please let me know the best time to reach you. As you know, good positions open and close quickly, so time is of the essence.
  • If you are not interested, and know someone that might be, please feel free to pass along my information.
  • Job Title: Help Desk Analyst IIILocation: Waltham, Massachusetts, 02451
  • You are the face of IT, providing immediate walk-up support to internal employees. Strong interpersonal communication skills with a high degree of empathy are a must. We want people for who going “over and above” is second nature.
  • Have a passion for customer service and a commitment to exceeding expectations.
  • Provide White-Glove concierge level customer experience supporting internal employees directly.
  • Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high pressure environment.
  • Provide constant updates to your users to keep them in the loop with where we are with their issue.
  • Enjoy meeting people and building relationships.
  • Can communicate technical concepts in layman’s terms.
  • A sense of urgency, but also the ability to keep your cool.
  • Inviting personality
  • A burning desire to solve problems.
  • Job Requirements

    • Experience in providing excellent customer service
    • Ability to take notes and record all interactions and steps taken with the users. Experience with at least one ticketing system (Service Now, Remedy, HEAT, etc)
    • Troubleshoot network connectivity issues including; remote access, Wi-Fi, and wired connectivity.
    • Supports users on applications and tools within the environment including; Office, Windows, RSA, WebEx, Jabber, Yammer, etc
    • Strong understanding of Microsoft Outlook and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality.
    • Experience supporting mobile devices (IPhones, IPads, etc)
    • Working knowledge of Active Directory and basic AD administration
    • Strong Windows 7/Windows 10 experience in an Enterprise Environment, Mac experience a plus
    • Working knowledge of video collaboration tools (Video Conferencing, Webex)
    • Ability to follow proper escalation paths
    • Ability to keep work area clean and organized
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    IT Helpdesk Analyst Apply now