Job Description: IT Helpdesk Support Specialist
Location: Cambridge, MA
Position Type: Permanent/FTE
Our client, a Biotechnology company, is looking to hire an IT Helpdesk Support Specialist to join their team!
- Minimum of one to two years in IT helpdesk services
- Have strong people skills, high level of self-motivation, and a strong work ethic
- You have great trouble-shooting skills and are creative in resolving problems
- Provide IT support to 20+ users at the Cambridge Office and Remote.
- Onsite and Remote Support – mostly onsite ideally
- Supporting Legal, Compliance, Corporate Communication, Business Development, and Admin staff onsite, some remote flexibility.
- Provide Customer Support to internal staff with patience.
- Building computers out, deploying laptops, performing maintenance and upgrades.
- Shipping out laptops to remote users.
- Performing Password Resets
- Managing inventory – asset management
- Working with the manager with projects – building servers, designing FAQS, documenting things, build out network lab computers
- Provide IT support to multiple offices.
- Experienced with Windows environment, Windows 10 and Windows Severs.
- Experience with Active Directory, Office 365, One Drive, Word, Excel, PowerPoint, SharePoint, MS Teams, and Zoom.
- Provide Windows 10 support, password changes, printer troubleshooting, and Wi-Fi troubleshooting.
- Provide support to the Facility Department.
- Answering doors and sending and receiving packages.
- Moving equipment and furniture.
- Be able to lift up to 50 lbs.
**If this is not a fit for you or you are not interested, Ascent Services Group offers an excellent Referral Bonus! We look forward to hearing from you!
About Ascent: The Ascent Services Group (ASG) is a nationally recognized technology staffing and consulting firm whose fundamental business is providing staffing services to Small, Medium, and Large Enterprise clients in our core market verticals: Financial Services, Healthcare, Technology and Life Sciences. As consultants for ASG, you will have access to many of the top clients within the industries we serve. Our goal is to deliver innovative talent through proven best practices and effective resource optimization. Become one of ASG’s candidates and experience the difference!