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IT Problem Management Analyst

Job Description

IT PROBLEM MANAGEMENT ANALYST
TAMPA, FL 
 
Project Description:
The candidate for this role will lead Problem Investigations for IT issues. Problem Managers lead a team to investigate the root cause, agree on a plan to reduce the likelihood of an issue reoccurring and holding people accountable for the corrective and preventive actions. IT Quality Management is accountable to ensure, drive and enable the delivery of quality and compliant digital capabilities by:
  • Ensuring compliance of the Client's policies as well as legal and regulatory requirements to protect patient and consumer safety, ensure product quality and data integrity, and secure proprietary and private information.
  • Driving operational quality with defined quality frameworks and processes; using risk-based controls assessments.
 
  • Supports the Senior Problem Manager with process and system changes.
  • Lead / Support Problem Management Investigations.
  • Drives discussions around root cause analysis, corrective and preventive actions.
  • Engages teams across IT and holds individuals accountable for tasks.
  • Utilize root cause analysis tools to drive determination of primary root cause.
  • Ensure Problem Task due dates are timely and obtainable.
  • Ensure all overdue tasks are escalated.
  • Accountable for driving the Problem Management process from start to finish.
  • Report on metrics.
 
 
Required Qualifications & Skills:
  • Knowledge of process management methodologies and IT Service Management frameworks such as ITIL v3.
  • Bachelor's degree or equivalent, with a minimum of 5 years combined work experience in Information Technology and Quality.
  • Understanding of global pharmaceutical / BioPharma industry environments and Healthcare regulatory environment.
  • Experience with the ServiceNow platform preferable.
  • Experience working in an Information Technology role.
  • Ability to move forward with change despite obstacles.
  • Problem solving skills.
  • Ability to communicate effectively to a diverse audience at multiple levels across the organization.
  • Ability to ask probing questions, identify risk and assess situations quickly.
  • Handle confidential information with discretion and demonstrate diplomacy in dealing with difficult situations.
  • Have an Analytical mindset.
 
 
 
 
This 6+ month position starts ASAP.
 
Please E-MAIL your resume (attachment to email) with rate and availability to Jennifer: jennifer@alphaconsulting.com
 
ALPHA'S REQUIREMENT #19-01192
MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE

#ZR

Job Requirements

 

Job Snapshot

Location US-FL-Tampa
Employment Type Contractor
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Alpha Consulting

Alpha Consulting Corporation is a privately owned staffing firm in East Brunswick, NJ. Alpha has staffed IT positions for major companies in the pharmaceutical industry since 1994. Alpha's experienced recruiters, account managers, and support staff have a combined 75+ years of placement experience and focus on finding a strong match between assignment and consultant. Alpha offers direct deposit, a comprehensive medical plan, and a 401K plan. We hope to help you find your next opportunity soon! Learn More

Contact Information

US-FL-Tampa
Jennifer Hernandez
Snapshot
Alpha Consulting
Company:
US-FL-Tampa
Location:
Contractor
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

IT PROBLEM MANAGEMENT ANALYST
TAMPA, FL 
 
Project Description:
The candidate for this role will lead Problem Investigations for IT issues. Problem Managers lead a team to investigate the root cause, agree on a plan to reduce the likelihood of an issue reoccurring and holding people accountable for the corrective and preventive actions. IT Quality Management is accountable to ensure, drive and enable the delivery of quality and compliant digital capabilities by:
  • Ensuring compliance of the Client's policies as well as legal and regulatory requirements to protect patient and consumer safety, ensure product quality and data integrity, and secure proprietary and private information.
  • Driving operational quality with defined quality frameworks and processes; using risk-based controls assessments.
 
  • Supports the Senior Problem Manager with process and system changes.
  • Lead / Support Problem Management Investigations.
  • Drives discussions around root cause analysis, corrective and preventive actions.
  • Engages teams across IT and holds individuals accountable for tasks.
  • Utilize root cause analysis tools to drive determination of primary root cause.
  • Ensure Problem Task due dates are timely and obtainable.
  • Ensure all overdue tasks are escalated.
  • Accountable for driving the Problem Management process from start to finish.
  • Report on metrics.
 
 
Required Qualifications & Skills:
  • Knowledge of process management methodologies and IT Service Management frameworks such as ITIL v3.
  • Bachelor's degree or equivalent, with a minimum of 5 years combined work experience in Information Technology and Quality.
  • Understanding of global pharmaceutical / BioPharma industry environments and Healthcare regulatory environment.
  • Experience with the ServiceNow platform preferable.
  • Experience working in an Information Technology role.
  • Ability to move forward with change despite obstacles.
  • Problem solving skills.
  • Ability to communicate effectively to a diverse audience at multiple levels across the organization.
  • Ability to ask probing questions, identify risk and assess situations quickly.
  • Handle confidential information with discretion and demonstrate diplomacy in dealing with difficult situations.
  • Have an Analytical mindset.
 
 
 
 
This 6+ month position starts ASAP.
 
Please E-MAIL your resume (attachment to email) with rate and availability to Jennifer: jennifer@alphaconsulting.com
 
ALPHA'S REQUIREMENT #19-01192
MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE

#ZR

Job Requirements

 
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