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IT Service Desk Analysts (Perm)

Job Description


IT Support Specialist
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Washington, DC 165 IT User Support
The Information Technology Department of Arnold & Porter has an opening for an IT Support Specialist in the Washington, DC office. The IT Support Specialist is responsible for providing exceptional customer service and support to the Firm and clients of the Firm. Responsibilities include: Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations; exhibiting ownership and timely resolution of all incident tickets and change orders; interacting directly with other IT groups to determine the proper remediation for an issue; setting-up and quality assurance testing of new hardware and software for existing and new end-users in the Firm and other duties as assigned. The hours for this position are 8:30am to 5:00pm Monday through Friday.

QUALIFICATIONS:

  • Minimum of four years of experience in end-user support.
  • Two-year college degree preferred. Equivalent experience will be considered.
  • Strong communication and interpersonal skills.
  • Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.
  • Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
  • Flexibility to work additional shifts as needed.

Job Requirements

 

Job Snapshot

Location US-DC-Washington DC
Employment Type Full-Time
Pay Type Year
Pay Rate $58,000.00 /Year
Store Type IT & Technical
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Company Overview

SNI Technology

SNI Technology® is one of the fastest growing technology recruitment companies in the country specializing in technical careers and temporary jobs. We uniquely align with our clients and the candidates we represent, because our staff is hired from the industry we serve. We offer technical talent and employment opportunities on a contract, contract–to–hire, and a direct–hire basis in a wide variety of disciplines from helpdesk professionals to the most cutting-edge software architects. Learn More

Contact Information

US-DC-Washington DC
SNI Technology
Snapshot
SNI Technology
Company:
US-DC-Washington DC
Location:
Full-Time
Employment Type:
Year
Pay Type:
$58,000.00 /Year
Pay Rate:
IT & Technical
Store Type:

Job Description


IT Support Specialist
Add to Apply List
Washington, DC 165 IT User Support
The Information Technology Department of Arnold & Porter has an opening for an IT Support Specialist in the Washington, DC office. The IT Support Specialist is responsible for providing exceptional customer service and support to the Firm and clients of the Firm. Responsibilities include: Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations; exhibiting ownership and timely resolution of all incident tickets and change orders; interacting directly with other IT groups to determine the proper remediation for an issue; setting-up and quality assurance testing of new hardware and software for existing and new end-users in the Firm and other duties as assigned. The hours for this position are 8:30am to 5:00pm Monday through Friday.

QUALIFICATIONS:

  • Minimum of four years of experience in end-user support.
  • Two-year college degree preferred. Equivalent experience will be considered.
  • Strong communication and interpersonal skills.
  • Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.
  • Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
  • Flexibility to work additional shifts as needed.

Job Requirements

 
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