The #1 Site for IT and Engineering Jobs - search all IT and Engineering  jobs.
Mrg3pv6br2px0t34nrk

IT Service Desk Supervisor

Job Description

Supervises and coordinates activities of a team of IT members engaged in computer operations, computer systems, computer programming, and the company's network to assure effective computer resources are provided to users.

Job Responsibilities

  • Responsible for team productivity to ensure maximum output with a high Customer Satisfaction rating.
    * Analyzes performance indicators such as number of transactions per second, response time, and number of programs being processed to ensure systems are operating efficiently.
    * Studies problems and capabilities, and develops solutions for improved operating procedures, alternate processing methods, communications, information flow, management reporting, and operational efficiency.
    * Provides recommendations on short term systems projects/plans.
    * Prepares operational forecasts and requirements for data processing, systems development, and communications.
    * Oversees the conduct of feasibility studies for systems improvement and the preparation of systems project proposals.
    * Ensures compliance with policies, processes and procedures governing team deliveries to achieve work outputs of the team.
    * Monitors and supports the complex information technology and systems infrastructures.
    * Conducts analysis including planning, designing, and evaluating a variety of complex information technology tools.
    * Troubleshoots and resolves unique or complex problems in an efficient manner.
    * Performs root cause analysis and diagnostics on the more unique or complex production systems.
    * Administers and runs complex tests on operating system and related software.
    * Overall responsibility for leading the program, department, or functional area as designated. Oversees. directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.

Minimum Qualifications

Bachelor's Degree in IT, Computer Science or a related field preferred, or equivalent relevant experience.
4-6 years of experience in Information Technology with 0-2 years of experience managing IT staff.
HDI Support Center Team Lead Certified a plus

US Citizenship is required due to government background investigation - Public Trust

Other Job Specific Skills

  • Must have strong communication skills and be able to effectively communicate technical issues.
    * Must be detail oriented, as well as able to work well with others.
    * Must demonstrate leadership skills including organizing, planning, scheduling, and coordinating workloads to meet established deadlines.
    * Ability to resolve difficult and diverse technical and management issues.
    * Ability to work well under pressure.
    * Must be knowledgeable about service desk systems and IT tools.
    * Must have good judgement in handling serious customer problems.
    * Knowledge of ITIL framework and processes
    * Prior military experience or knowledge and experience with Federal Government Civilian workforce is a plus.
    * Salesforce experience is a plus
    * Ability to get team members to work together to accomplish tasks.
    * Stays up to date technically and applies new knowledge to job.
    * Ability to think long-term and establish achievable action plans.
    * Actively looks for ways to help people in the most efficient manner.
    * Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
    * Understands the implications of new information for both current and future problem-solving and decision-making.

#CJpost

Job Requirements

Help Desk, Service Desk, Technical support, Salesforce, Supervisor, supervise

Job Snapshot

Location US-TX-San Antonio
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Other, IT & Technical
Apply

Company Overview

ASM Research

ASM Research, an Accenture Federal Services Company, provides end-to-end application solutions that address the big data challenges of mission-critical business functions. We are recognized for supporting federal priorities for military readiness and strong national defense, harnessing the power of technology to transform healthcare management and delivery, and protecting the integrity and confidentiality of our clients data. Learn More

Contact Information

US-TX-San Antonio
ASM Research
910-344-9877
Snapshot
ASM Research
Company:
US-TX-San Antonio
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Other, IT & Technical
Store Type:

Job Description

Supervises and coordinates activities of a team of IT members engaged in computer operations, computer systems, computer programming, and the company's network to assure effective computer resources are provided to users.

Job Responsibilities

  • Responsible for team productivity to ensure maximum output with a high Customer Satisfaction rating.
    * Analyzes performance indicators such as number of transactions per second, response time, and number of programs being processed to ensure systems are operating efficiently.
    * Studies problems and capabilities, and develops solutions for improved operating procedures, alternate processing methods, communications, information flow, management reporting, and operational efficiency.
    * Provides recommendations on short term systems projects/plans.
    * Prepares operational forecasts and requirements for data processing, systems development, and communications.
    * Oversees the conduct of feasibility studies for systems improvement and the preparation of systems project proposals.
    * Ensures compliance with policies, processes and procedures governing team deliveries to achieve work outputs of the team.
    * Monitors and supports the complex information technology and systems infrastructures.
    * Conducts analysis including planning, designing, and evaluating a variety of complex information technology tools.
    * Troubleshoots and resolves unique or complex problems in an efficient manner.
    * Performs root cause analysis and diagnostics on the more unique or complex production systems.
    * Administers and runs complex tests on operating system and related software.
    * Overall responsibility for leading the program, department, or functional area as designated. Oversees. directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.

Minimum Qualifications

Bachelor's Degree in IT, Computer Science or a related field preferred, or equivalent relevant experience.
4-6 years of experience in Information Technology with 0-2 years of experience managing IT staff.
HDI Support Center Team Lead Certified a plus

US Citizenship is required due to government background investigation - Public Trust

Other Job Specific Skills

  • Must have strong communication skills and be able to effectively communicate technical issues.
    * Must be detail oriented, as well as able to work well with others.
    * Must demonstrate leadership skills including organizing, planning, scheduling, and coordinating workloads to meet established deadlines.
    * Ability to resolve difficult and diverse technical and management issues.
    * Ability to work well under pressure.
    * Must be knowledgeable about service desk systems and IT tools.
    * Must have good judgement in handling serious customer problems.
    * Knowledge of ITIL framework and processes
    * Prior military experience or knowledge and experience with Federal Government Civilian workforce is a plus.
    * Salesforce experience is a plus
    * Ability to get team members to work together to accomplish tasks.
    * Stays up to date technically and applies new knowledge to job.
    * Ability to think long-term and establish achievable action plans.
    * Actively looks for ways to help people in the most efficient manner.
    * Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
    * Understands the implications of new information for both current and future problem-solving and decision-making.

#CJpost

Job Requirements

Help Desk, Service Desk, Technical support, Salesforce, Supervisor, supervise
Mrj5ds65y6cpp7t56jt
Sologig Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using sologig.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
IT Service Desk Supervisor Apply now