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IT Service Engineer

Job Description

The IT Service Engineer provides remote technical support for automated material handling software systems and equipment in warehouses and distribution centers using an array of technical tools to perform complex troubleshooting and problem solving.

Essential Functions:

•        Identifies and resolves issues with Warehouse Management Systems (WMS) and Material Flow Systems (MFS) at customer locations.

•        Remotely assesses situations and troubleshoots customer software applications and hardware to diagnose complex issues.  Provide issue resolution or follow proper escalation procedures.

•        Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer and solicit feedback to improve service

•        Logs customer queries, analyzes trends and identifies underlying issues.

•        Updates customer support documents.

•        Updates help-desk ticketing system to track, monitor, and resolve issues.

•        Effectively communicates with customers in high-impact scenarios.

•        May travels internationally for initial training and subsequent training.

•        Participates in customer and internal meetings.

•        Assists software development team with projects.

•        Works as part of international team to ensure maximum system uptime and performance.

Job Requirements

Qualifications

•        4-year degree in Computer Science or Engineering or equivalent combination of education and experience in similar work.

•        1 year of experience with Java or other object-oriented programming languages.

•        1 year of experience with SQL databases (Oracle, MySQL, SQL Server).

•        Prefer experience in a call center environment.

•        Ability to work flexible schedules.

Visit our YouTube Page @ www.youtube.com/warehouselogistics

 

Job Snapshot

Location US-NC-Charlotte
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical, Engineering & Aerospace
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Company Overview

SSI SCHAEFER

SSI SCHAEFER is one of the world’s largest total solutions providers and components manufacturers, offering automated systems, storage & distribution, materials handling, logistics software, and waste technology solutions to businesses throughout North America. Learn More

Contact Information

US-NC-Charlotte
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Snapshot
SSI SCHAEFER
Company:
US-NC-Charlotte
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical, Engineering & Aerospace
Store Type:

Job Description

The IT Service Engineer provides remote technical support for automated material handling software systems and equipment in warehouses and distribution centers using an array of technical tools to perform complex troubleshooting and problem solving.

Essential Functions:

•        Identifies and resolves issues with Warehouse Management Systems (WMS) and Material Flow Systems (MFS) at customer locations.

•        Remotely assesses situations and troubleshoots customer software applications and hardware to diagnose complex issues.  Provide issue resolution or follow proper escalation procedures.

•        Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer and solicit feedback to improve service

•        Logs customer queries, analyzes trends and identifies underlying issues.

•        Updates customer support documents.

•        Updates help-desk ticketing system to track, monitor, and resolve issues.

•        Effectively communicates with customers in high-impact scenarios.

•        May travels internationally for initial training and subsequent training.

•        Participates in customer and internal meetings.

•        Assists software development team with projects.

•        Works as part of international team to ensure maximum system uptime and performance.

Job Requirements

Qualifications

•        4-year degree in Computer Science or Engineering or equivalent combination of education and experience in similar work.

•        1 year of experience with Java or other object-oriented programming languages.

•        1 year of experience with SQL databases (Oracle, MySQL, SQL Server).

•        Prefer experience in a call center environment.

•        Ability to work flexible schedules.

Visit our YouTube Page @ www.youtube.com/warehouselogistics

 

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IT Service Engineer Apply now